Supporter Services (Casual)

AFCB Sydney Supporters Group; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A professional football club in Bournemouth is seeking enthusiastic candidates for matchday operations. This entry-level position involves providing guidance to supporters, assisting with ticketing and queues, and promoting a safe, inclusive environment. Ideal candidates will have customer service experience and strong communication skills. Full-time role with a focus on helping others during exciting Premier League matchdays.

Qualifications

• Comfortable working in a fast paced and busy environment.
• Enjoy helping others.
• Experience in customer service or sales.
• Good verbal and written communication.
• Excellent organisation and time management skills.

Responsibilities

• Provide help, guidance, and answers to supporter enquiries.
• Act as point of reference for enquiries around turnstiles and ticketing.
• Help with wayfinding and queue management.
• Adhere to safeguarding and health and safety policies.
• Promote the club's equality policies.

Skills

Customer service experience

Good verbal and written communication

Excellent organisation skills

Ability to work in fast paced environment

Job description

Overview

AFC Bournemouth has an exciting opportunity to join our matchday operations and are looking for enthusiastic candidates to be an integral part of AFC Bournemouth’s matchdays, helping to keep all supporters enjoying the excitement of competing in the English Premier League (EPL).

Application Deadline

Application Deadline: 29 May 2026

Department

Department: Operations (Casual)

Location

Location: Vitality Stadium, Bournemouth

Responsibilities

• Provide help, guidance, and answers to supporter enquiries in the build up to kick off and post-match.
• Act as point of reference and assist where necessary for enquiries or issues around turnstiles, queues, and ticketing, acting as escort to supporters if needed; reporting any issues to Control Room via Supporter Services Supervisor.
• Help with wayfinding
• Assist in queue management and management of corner gates
• Adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Adhere to the club’s health and safety policy and procedures.
• Actively promote the club’s equality policies and practices to ensure a welcoming, safe, and inclusive environment for everyone engaged with the club.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Skills, Knowledge And Expertise

• Comfortable working in a fast paced and busy environment.
• Enjoy helping others
• Experience in customer service or sales.
• Good verbal and written communication.
• Excellent organisation and time management skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other