Support Worker

Transformationunitgm; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading community support organization in Liverpool is seeking a Band 3 Support Worker to provide high-quality, person-centered care to individuals with complex needs. The role involves supporting vulnerable individuals during crises, promoting their independence, and collaborating with health professionals. Ideal candidates will have experience in care settings, demonstrate excellent communication skills, and work well within multidisciplinary teams. This is a rewarding opportunity to make a significant impact in the lives of those you support.

Qualifications

• Experience of working in a care setting.
• Demonstrate evidence of working in a team.
• Experience with individuals who have learning disabilities or challenging behavior.
• Experience in a supervisory role.

Responsibilities

• Support individuals during periods of crisis.
• Promote positive behavior support strategies.
• Build trusting relationships with individuals and families.
• Monitor and report progress and incidents accurately.

Skills

Communication skills

Ability to work as part of a team

Observation and reporting skills

Ability to supervise

Ability to remain calm in difficult situations

Physical intervention training

Job description

Job overview

We are currently looking to recruit a highly motivated and enthusiastic Band 3 Support Worker within our service. This is an exciting opportunity to make a real difference in a fast‑paced and challenging environment and be involved in the ongoing development of intensive support function within our Community Learning Disability Team.

The role provides high‑quality, person‑centred support to individuals with complex needs who may be experiencing crisis, challenging behaviour, or significant difficulties in daily living. The role focuses on promoting safety, stability, independence, and wellbeing while working as part of a multidisciplinary team.

Main duties of the job

The Specialist Learning Disability Division provides specialist services to adults who have a learning disability and/or autism who may present with health issues, individuals who are described as having complex challenging behaviour and people with a risk of offending or have a history of criminal conviction. The service is based on the principles that underpin the Transforming Care Agenda and is developing new models of care and support for people with a learning disability.

• Support individuals during periods of crisis and help reduce the risk of placement breakdown or hospital admission.
• Promote positive behaviour support strategies in line with agreed care and support plans.
• Build positive, trusting relationships while maintaining professional boundaries with individuals, carers and families who we support.
• Support individuals to develop life skills, independence, and social inclusion.
• Monitor, record, and report progress, incidents, and concerns accurately and promptly.
• Work collaboratively with families, carers, and professionals such as social workers, psychologists, and health staff.
• Follow safeguarding procedures and ensure the safety and dignity of individuals at all times.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

Detailed job description and main responsibilities

The post holder will provide direct care and observation of people who use the service under the guidance and indirect supervision of qualified staff and work with service users on an individual and group basis to actively engage people in their treatment and care plans to support the development of social, self‑help, occupational and personal skills as directed by the appropriate named lead professional.

The successful candidate will demonstrate excellent communication skills and be motivated to engage in new ways of working.

You will be expected to work in partnership with the wider multi‑disciplinary team and with a range of health and social care providers within community and inpatient settings.

The Intensive Support Function is part of Community Learning Disability Services across Liverpool and Sefton and operates between the hours of 09:00‑17:00 Monday to Friday.

The post holder will be expected to participate in an on‑call rota alongside a registered professional during the day, at evenings and weekends across Liverpool and Sefton and will be expected to use their own car for this purpose.

We are looking for people who share our core values of Continuous Improvement, Accountability, Respect and Enthusiasm.

Person specification

Experience

• Experience of working in a care setting
• Demonstrate evidence of working in a team
• Experience of working with people who have learning disabilities and who offend or display challenging behaviour
• Experience working in a supervisory role

Knowledge

• Able to communicate effectively
• Understanding of issues of confidentiality
• Ability to work as a member of a team
• Ability to demonstrate a non‑judgemental attitude
• Ability to work on own initiative under the supervision of a qualified practitioner

Skills

• Able to satisfactorily complete physical intervention training
• Able to work within unpredictable circumstances
• Able to take direction and instruction
• Good communication skills – verbal and non‑verbal
• Able to work under supervision
• Ability to remain calm in difficult situations and support others
• Ability to meet the day to today needs of the service users including providing practical support with daily living activities
• Work as part of a multidisciplinary team
• To have good observation and report skills
• Ability to supervise

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.