Support Coach

Homeless Link; Greater London; On-site; GBP 27,000; Full time

Job summary

A community support organization in Elephant and Castle is hiring a Support Coach to assist residents recently released from prison. The successful candidate will create tailored support plans, monitor residents’ well-being, and engage with them to foster independent living. Candidates should have a passion for helping others and be resilient in a fast-paced criminal justice setting. This role offers numerous benefits, including a competitive salary and opportunities for professional growth.

Benefits

25 days annual leave

Employer Pension Contribution

Access to discounted tickets for events

Employee Assistance Programme

Training and Development opportunities

Qualifications

• True passion to help make a difference and contribute to safer communities.
• Comfortable working within a criminal justice setting.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor residents’ wellbeing and respond to incidents.
• Engage with residents building professional rapport.
• Create tailored support plans through one-to-one sessions.

Skills

Understanding of the criminal justice system

Ability to engage with people from different backgrounds

IT Proficiency

Cultural awareness

Resilience

Tools

Microsoft Office

Job description

About the Role

We're hiring a Support Coach to join our team based in Elephant and Castle. You will be based within an established Independent Approved Premises (IAP) which is commissioned by the Criminal Justice Service. You will support residents who have recently been released from prison who move into our residential accommodation. We support them in their journey to reintegrate into the community, helping to reduce reoffending rates post release. You will play a vital role in supporting our residents to rebuild their lives, communities, and provide opportunities for them to do this.

As a Support Coach, you will identify resident needs, and provide person centred, tailored support which helps them to overcome any personal challenges and barriers, to achieve their goals. You will encourage engagement in activities, providing tools and resources for life skills and ensure effective risk management protocols are put in place in adherence to license conditions, with a focus on public protection. You will work as a team to support the achievement of service KPI's, whilst working together to make greater change.

You will support us continue to work in a trauma informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
• Engage with residents building professional rapport to ensure license conditions are met, they are integrating into the communities, and activities
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Support residents to build skills and confidence to encourage independent living and reintegration into the community post prison
• Plan and deliver activities to engage residents with other people, communities, and opportunities. This may include days out the service and in service activities
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Keep support plans updated on our online portals as appropriate

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within a criminal justice setting, and supporting residents to have access to tools and resources which can help better enhance the quality of their life after release from prison. You will be able to work in a fast paced environment, be proactive, and be resilient. We're looking for someone who can connect with people from varied backgrounds and build trust to support them to be the best versions of themselves.

• Understanding of the criminal justice system
• Experience in working with people of different backgrounds which may be complex.
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Comfortable working with people who have different types of histories of behaviours which have led to in-prison sentencing.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

Location:Elephant and Castle. This service has step free access

Salary:£27,000

Shift Pattern:37.5 hours per week, Monday to Sunday working on a rota between 08:00 – 21:30. Shifts will be 12.5 hours with a one hour unpaid lunch break. You may be required to work outside these hours provided as per service and resident requirements, including bank holidays.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change. Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email [e-mail] or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Closing Date: 22 February 2026