Supervisor

Fraser’s Group; Manchester; On-site; GBP 28,000 - GBP 33,000; Full time

Job summary

A retail chain specializing in unique home interiors is seeking a Supervisor for their Manchester showroom. In this full-time role, you will lead the showroom team to maximize sales, improve profitability, and ensure high customer service standards. Candidates should have at least 2 years' retail management experience, excellent communication and leadership skills, and the ability to multitask under pressure. You'll enjoy a competitive salary and various benefits including discounts and bonuses.

Benefits

Basic salary £28,256

Weekly/Monthly & Quarterly Commercial Bonuses

Stocktake Bonuses

28 Days Holiday

50% Instore Uniform Discount

Discounted Gym membership

Group Wide 20% Discount across all Frasers Group brands

Qualifications

• At least 2 years' experience in a retail management role, preferably in interiors.
• Proven track record of internal progression and development.
• Ability to manage costs and improve showroom performance.

Responsibilities

• Maximise sales and showroom profitability.
• Lead and support the Showroom team with effective communication.
• Ensure compliance with H&S guidelines and legislation.

Skills

Excellent communication skills

Leadership and decision-making skills

Strong analytical skills

Multitasking under pressure

Tools

Microsoft Office

Job description

Sofa.comhas been delivering comfort up and down the country for over ten years. We are pushing the boundaries of traditional retail environments. Withastrongfocusondesign,innovation,andcustomersatisfaction,wehavebecomeoneof theleadingplayersinthe industry.

As we continue to grow, we are seeking a motivated and experienced individual to join our team as a Supervisor in our Manchester showroom.

Job Description

You will be responsible for the efficient and smooth running of the showroom/retail team, reporting into the Area Manager. Your key focus will be to maximise sales and showroom profitability paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development and providing inspirational leadership and support to the teams within your remit.

• Meet and exceed sales targets and increase profitability in store.
• Analyse all reports and commercial information available to make improvements to the performance of the showroom.
• Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified
• Lead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance
• Inspire and lead staff members to ensure impeccable standards are established and maintained including administration, housekeeping, systems, and operational procedures
• Conduct regular checklists with the team, providing constructive feedback and creating development opportunities
• Work alongside the Showroom Manager on implementation of visual standards, key events/changes and implementing promotions
• Nurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations as laid out in the training guides
• Tackle potentially challenging situations constructively and professionally
• Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas by building strong and professional relationships with each staff member, providing leadership, guidance and support.
• Demonstrate an interest in the Company’s objectives and performance, and support the business’ strategy through effective teamwork
• Ensure all showrooms are adhering to the company H&S guidelines and legislation

Qualifications

• At least 2 years' experience in a retail management role. A background in interiors is preferred
• Excellent communication skills, both verbal and written
• Proven track record of internal progression and development
• Excellent leadership and decision-making skills
• Ability to multitask and work efficiently under pressure
• A confident decision maker with strong analytical and problem-solving skills
• Proficiency in Microsoft Office & good computer skills

This is a full time, permanent role, 40h per week over 5 days, to include evenings and weekends.

Additional Information

The Rewards

• Basic salary £28,256
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands