Supervisor

Frasers; Norwich; On-site; GBP 31,000; Full time

Job summary

A well-known retail group is seeking a Supervisor for its Norwich location. The ideal candidate will be responsible for maximizing sales, managing a team, and ensuring excellent customer service. Previous retail experience within the premium sector is preferred, alongside strong leadership and analytical skills. The role offers a base salary of £30,222 per annum, along with a generous commission scheme and various employee discounts and benefits.

Benefits

20% staff discount across all brands

Generous commission scheme

Development courses with National Qualifications

Cycle to work scheme

Long service awards

Qualifications

• Previous retail experience within the premium sector is preferred.
• Exceptional people manager with strong leadership skills.
• Ability to interpret financial and sales data.

Responsibilities

• Maximise turnover to exceed required targets.
• Manage and motivate the team to meet sales targets.
• Deliver exceptional customer service.

Skills

Leadership skills

Communication skills

Analytical skills

Organisational skills

Customer service orientation

Job description

Overview

FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and due to an internal promotion we are looking for dynamic candidates to join our team in Norwich as a Supervisor.

Responsibilities

• Maximise turnover to exceed required targets and identify opportunities to continually improve performance
• Manage and motivate the performance of the team to ensure sales targets are met and exceeded
• Be a strong presence on the shop floor to drive sales both personally and through the team
• Ensure exceptional customer service is delivered at all times
• Ensure all members of the team have the tools and knowledge to deliver the key business objectives
• Manage the presentation and merchandising of seasonal stock in line with Head Office directives
• Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
• Drive and deliver KPI's
• Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Qualifications

• Previous retail experience within the premium sector is preferred
• You will be an exceptional people manager, with strong leadership and motivational skills
• Excellent communication, planning and organisational skills
• Excellent analytical skills, the ability to interpret financial and sales data
• A high level of brand awareness and product knowledge
• An awareness of the local area
• Personal qualities
• High level of personal energy to drive projects to completion
• Confident and assertive
• Positive and enthusiastic with a can do attitude
• Passion for fashion retail
• Professional manner
• Trend aware, fashion conscious and well presented at all times

Rewards and Benefits

• Base salary £30,222 per annum
• Generous commission scheme on store sales paid monthly
• Weekly/Monthly & Quarterly Commercial Bonuses
• 20% staff discount across all Frasers group brands
• We offer a wide range of Development Courses with National Qualifications
• 40% Uniform discount
• Cycle to work scheme
• Long service awards