Student Services Manager — Campus Leader & Data-Driven

The University Of Wolverhampton; Walsall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent educational institution in Walsall seeks an ASK Service Manager to oversee a student-driven service, ensuring efficient operations and compliance. The role requires proficient leadership in fostering relationships, conflict resolution, and positively impacting the student journey. Ideal candidates will have strong motivation and communication skills, with a track record of effective team management. The position demands on-site commitment to meet student needs without hybrid options. Competitive salary and substantial benefits offered.

Benefits

Competitive salaries

Standard Life Pension scheme

Long Service Recognition

Free Will Writing Service

IT & Mobile Discounts

Wellbeing and Mental Health Support

Gym memberships discounts

Eyecare Support

Flu Vouchers

Paycare Health Benefit Plan

Generous Annual Leave

Flexible & Agile Working

Free On-site Parking

Cycle Benefits Scheme

Employee Discounts

Travel Discounts

Library Access

Staff Scholarship Scheme

Leadership and Management Development

Qualifications

• Confidence and proven ability to motivate, lead and develop staff.
• Demonstrable experience of managing and ensuring legislative and process compliance.
• Evidence of working towards continuous improvement in practices and procedures.

Responsibilities

• Collect service data and customer feedback to inform operational decisions.
• Management of large-scale events and resource allocation.
• Maintain up-to-date procedures and guidance while ensuring training delivery.

Skills

Motivation

Leadership

Communication

Problem-solving

Job description

A prominent educational institution in Walsall seeks an ASK Service Manager to oversee a student-driven service, ensuring efficient operations and compliance. The role requires proficient leadership in fostering relationships, conflict resolution, and positively impacting the student journey. Ideal candidates will have strong motivation and communication skills, with a track record of effective team management. The position demands on-site commitment to meet student needs without hybrid options. Competitive salary and substantial benefits offered.