Strategy & Performance Manager & Digital & Transformation

Nationwide Building Society; Glasgow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK mutual organization seeks a Strategy & Performance Manager for its Digital & Transformation team. You will ensure operational efficiency and support digital enablement across Procurement, acting as the lead for Coupa Risk Assess. The ideal candidate will have Coupa certification, strong interpersonal skills, and experience in a regulated environment. Flexible hybrid working arrangements are available, and the role offers competitive benefits.

Benefits

Private medical insurance

Competitive pension

Performance-related bonus

Training and development support

Salary sacrifice scheme benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Experience within a Financial Services or regulated organisation.
• Ability to work closely with senior stakeholders.
• Strong experience at a technical level.

Responsibilities

• Maintain and govern Business Process Documentation.
• Build and prioritize product to align with business goals.
• Define and monitor key performance indicators for product success.

Skills

Interpersonal skills

Problem-solving

Communication

Stakeholder management

Education

Coupa certification

CIPS qualification

Tools

Coupa

Risk Management tools

Job description

Strategy & Performance Manager – Digital & Transformation

Location Swindon / Wiltshire Other Locations London / Greater London
Glasgow / Glasgow City Salary From £55,000 per annum Contract Permanent ( Full Time ) Reference 1780 Closing Date 21 January 2026

Nationwide’s procurement function is undergoing a significant and successful transformation, ensuring we deliver the best possible outcomes for Nationwide and our Members. Our operating model combines category alignment with strong business partnering, focused on achieving business and member value enabled by our Strategy & Performance team.

We are seeking an innovative and experienced procurement Risk Lead for our Digital Procurement & Transformation function. This role is pivotal in supporting digital enablement, operational efficiency, and continuous improvement across Procurement. You will act as the overall functional product lead for the Digital and Transformation team within Procurement focusing on processes and systems for Coupa Risk Assess building and maintaining the relationship between Procurement and Third-Party Risk on all matters relating to the Coupa Risk Assess module.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Glasgow office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach tohybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will maintain and govern Business Process Documentation and all technical configuration documentation to ensure clarity, compliance, and alignment with best practices, while coaching and developing team members to build their knowledge and capability.

You will build, prioritise, and maintain the product to align with business goals, simplifying processes, improving user experience, and providing expert guidance to Procurement and end users. There will also be a need to gather and translate user requirements into actionable product developments and manage all stages of product development from conceptualisation to release.

You will define and monitor key performance indicators to measure product success and proactively monitor the system. Additionally, you will work with Third Party Risk to ensure Coupa Risk Assess maintains regulatory and policy alignment and collaborate with Risk Domains to maintain operational effectiveness in line with Nationwide’s expectations.

About you

You will have/be:

Knowledge and experience of enabling functions outside of Procurement and activities relating to product roll out, such as IT, Finance & Risk

Excellent interpersonal skills including effective communications, relationship building and stakeholder management

A keen problem-solver with the ability to think expansively to deliver cutting edge risk solutions

A self-starter who can demonstrate a strong ability to breakdown complex topics into simple language that can be understood. Most importantly you are a strong team player

Experience within a Financial Services and/or regulated organisation

Experienced in working closely and collaboratively with senior stakeholders across functions

Coupa certified across Core Coupa and Coupa Risk Assess is essential and/or CIPs qualification or working towards accreditation

Strong experience of working at a technical level

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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