Strategic IT Service Delivery Lead

Sodexo France; Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading global service provider in the UK is seeking a proactive Customer Delivery Manager to lead service management and ensure high standards across the supplier framework. The ideal candidate will manage relationships with key customers, coordinate activities, and support service delivery needs. Strong experience in ITIL and service desk management is essential. The role offers a salary between £30,000 and £32,000 based on experience, along with numerous benefits aimed at promoting a positive work-life balance.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Strong understanding of ITIL.
• Proven Service Desk management experience required.
• Experience in managing suppliers/partners on incidents and major work requests.

Responsibilities

• Manage the service relationships with key customers and segments.
• Coordinate service management activities across various levels.
• Support contracted services ensuring they meet client satisfaction.

Skills

Strong understanding of ITIL

Strong experience of using the MS Office suite

Service Desk management experience

Experience in managing suppliers/partners

Experience in implementing new IT standards

Experience in Information governance/ISO accreditations

Experience in service delivery management

Experience in ITSM

Job description

A leading global service provider in the UK is seeking a proactive Customer Delivery Manager to lead service management and ensure high standards across the supplier framework. The ideal candidate will manage relationships with key customers, coordinate activities, and support service delivery needs. Strong experience in ITIL and service desk management is essential. The role offers a salary between £30,000 and £32,000 based on experience, along with numerous benefits aimed at promoting a positive work-life balance.