Strategic Enterprise Customer Success Manager

Applied Intuition Inc.; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading customer engagement platform is seeking a Customer Success Manager to join their Enterprise team in Greater London. In this role, you will manage client relationships with recognized global brands, striving for retention and advocacy. The ideal candidate will have a proven record in customer success, excellent communication skills, and experience managing complex accounts. Join a passionate team and contribute to creating meaningful customer relationships with top-tier clients in an innovative environment.

Benefits

Competitive compensation including equity

Flexible paid time off

Comprehensive benefits covering medical, dental, and vision

Professional development opportunities

Collaborative and fun company culture

Qualifications

• 2-5 years relevant experience in a related area.
• Proven track record in customer success.
• Excellent written and verbal communication skills.

Responsibilities

• Own client renewals, retention, and net retention targets.
• Provide ongoing strategic guidance and support to customers.
• Analyze product usage to identify opportunities and risks.

Skills

Customer success

Excellent communication

Relationship building

Project management

Problem solving

Education

Relevant experience in customer success or project management

Tools

CRM software

Marketing Automation tools

Job description

A leading customer engagement platform is seeking a Customer Success Manager to join their Enterprise team in Greater London. In this role, you will manage client relationships with recognized global brands, striving for retention and advocacy. The ideal candidate will have a proven record in customer success, excellent communication skills, and experience managing complex accounts. Join a passionate team and contribute to creating meaningful customer relationships with top-tier clients in an innovative environment.