Strategic Enterprise Customer Success & Accounts Manager

Xelix; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A fast-growing tech company in Greater London is seeking a Mid Level Customer Success Manager/Account Manager to engage with high-tier customers and ensure their success with Xelix's AI solutions. In this full-time role, you'll build strong relationships, identify churn risks, and manage customer engagements. The ideal candidate should have experience in Customer Success, Sales, or Project Management, along with strong problem-solving capabilities. This position offers a competitive salary and hybrid working options.

Benefits

Competitive salary

27 days of annual leave

Hybrid working

On-site gym

Employee discount at retailers

Private medical & dental cover

Enhanced parental leave pay

Learning & development budget

Team socials & activities

Annual team retreat

Qualifications

• Relevant experience in Customer Success and/or Sales and/or Project Management.
• Experience managing complex enterprise customers.
• Proven track record of identifying at-risk customers.
• Success in managing cross-sells, upsells, and renewals.

Responsibilities

• Act as a consultant to high-tier customers and prepare success metrics.
• Develop understanding of customer’s business priorities and roadmap.
• Monitor customer health & engagement and identify churn risks.
• Build relationships with multiple contacts within each customer.
• Administer renewals and promote upsell of new products.

Skills

Customer Success management

Sales management

Project management

Analytical skills

Problem-solving

Job description

A fast-growing tech company in Greater London is seeking a Mid Level Customer Success Manager/Account Manager to engage with high-tier customers and ensure their success with Xelix's AI solutions. In this full-time role, you'll build strong relationships, identify churn risks, and manage customer engagements. The ideal candidate should have experience in Customer Success, Sales, or Project Management, along with strong problem-solving capabilities. This position offers a competitive salary and hybrid working options.