Strategic Customer Success Manager – UK/Global Accounts

Benify AB; Southampton; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A dynamic technology firm based in the UK is seeking several Customer Success Managers to provide day-to-day support for key accounts. The ideal candidate will manage a portfolio of customers, ensuring they gain maximum value from the company's services. Key responsibilities include regular customer engagement, reporting, and addressing escalated issues. A proven background in customer success, particularly within B2B SaaS, is essential. This position offers competitive compensation and a vibrant working culture.

Benefits

Salary range £31,000-36,000

25 days holiday plus bank holidays

Flexible working setup

Healthcare cash plan

Income protection and life assurance

Enhanced parental leave package

Monthly allowance on Benifex card

Qualifications

• Proven track record in customer success management.
• Experience in B2B SaaS and relevant HR technology.
• Ability to manage complex customer portfolios.

Responsibilities

• Own and manage a portfolio of 20–30 customers.
• Lead regular customer calls and account health reviews.
• Prepare monthly/quarterly reports for customers.
• Manage escalations and prioritize workflows.

Skills

Customer success management

Communication skills

Problem-solving skills

Relationship-building

Attention to detail

Tools

Jira

Job description

A dynamic technology firm based in the UK is seeking several Customer Success Managers to provide day-to-day support for key accounts. The ideal candidate will manage a portfolio of customers, ensuring they gain maximum value from the company's services. Key responsibilities include regular customer engagement, reporting, and addressing escalated issues. A proven background in customer success, particularly within B2B SaaS, is essential. This position offers competitive compensation and a vibrant working culture.