Store Operations & Customer Experience Manager

Sainsbury's Supermarkets Ltd; Rhyl; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in Rhyl seeks a Customer and Trading Manager to oversee daily store operations and ensure exceptional customer service. This role involves leading a team, managing performance, and achieving KPIs. Candidates should have previous line management experience in fast-paced environments and a proven track record in customer service. Competitive salary and comprehensive benefits, including a discount card and annual bonus based on performance.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Cycle to Work scheme

Wellbeing support services

Qualifications

• Proven line management experience in an operational environment.
• Ability to deliver excellent customer service and coach a team.
• Experience managing disciplinaries and performance issues.
• Track record of meeting or exceeding performance indicators.

Responsibilities

• Manage daily store operations effectively.
• Lead a small team to ensure customer satisfaction.
• Oversee performance management and scheduling.
• Support other store locations as needed.

Skills

Leadership in fast-paced environments

Customer service excellence

Performance management

Operational leadership

Meeting KPIs

Job description

A leading supermarket chain in Rhyl seeks a Customer and Trading Manager to oversee daily store operations and ensure exceptional customer service. This role involves leading a team, managing performance, and achieving KPIs. Candidates should have previous line management experience in fast-paced environments and a proven track record in customer service. Competitive salary and comprehensive benefits, including a discount card and annual bonus based on performance.