Store Manager

Moss Bros Group; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading menswear retailer in Royal Tunbridge Wells seeks an experienced Retail Manager to lead store performance. The successful candidate will ensure a consistent customer journey, develop their team through coaching, and utilise data analytics to enhance operations. With a strong emphasis on customer service and visual merchandising, this role is essential for driving business success. The position offers a generous benefits package, including discounts and bonuses.

Benefits

70% discount across all stores

Generous bonus scheme up to 15%

Financial support for commuting

Discounted Gym Membership

Qualifications

• Experienced in retail operations and customer service, knowledgeable in global fashion trends.
• Understanding of retail business growth strategies.
• Possesses high emotional intelligence and strong communication skills.

Responsibilities

• Accountable for store performance, ensuring a consistent customer journey.
• Lead and develop the team through regular coaching and feedback.
• Utilise sales and customer data to inform interactions.

Skills

Retail operations

Customer service

Data analytics

Visual merchandising

Job description

Location: Tunbridge Wells
Contract: FTC - Maternity Cover
About Us:

Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role

You are an experienced commercial and customer‑focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.

Key Responsibilities

• Accountable for the store performance, you showcase an outstanding in‑store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
• You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
• You drive high productivity by creating and role‑modeling an environment where the team strives to achieve and exceed one transaction per hour.
• Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high‑performance culture.
• You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
• Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
• You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
• Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
• You are a key player the Area and actively support the Area Manager.
• Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
• You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock‑control procedures to minimise stock loss and out of stocks.
• Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience.

What You'll Need to Succeed

Technical

• Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
• Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
• Experienced in creating diverse and brand‑aligned visual displays.
• Understanding of retail business growth strategies.

About You

• Reflects the aesthetic of Moss through personal style and presentation.
• Committed to continuous self‑improvement, efficient time management, multi‑tasking, and resilience in adapting to challenges.
• Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship‑building skills.
• Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits

• 70% discount across all our stores.
• Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
• We recognise and reward successful referrals for Managers with a £500 bonus.
• Financial support for commuting.
• Encouraging eco‑friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Providing peace of mind for colleagues.
• Tailored to suit your career ambitions from day one.
• An online learning platform for skill enhancement.
• Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• Celebrating important personal milestones of colleagues.

If you want to know more about MOSS, our people and our culture, search #LifeatMoss or #TailorYourCareer on LinkedIn