Store Manager (37.5 hours) Retail · Watford, Hertfordshire

Space NK Limited; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty retailer in Watford is seeking a Store Manager responsible for maximizing sales and profitability while developing and retaining a high-performing team. The ideal candidate will demonstrate strong leadership, organizational skills, and a commitment to customer service. Key responsibilities include team coaching, managing stock accuracy, and achieving sales targets. Candidates must have the right to work in the UK, with a focus on diversity and inclusion. Join a dynamic team and help create an outstanding customer experience.

Qualifications

• Experience in delivering a customer-first experience and coaching a team.
• Ability to analyze commercial reports for business opportunities.
• Strong prioritizing and organizational skills.

Responsibilities

• Coaching your team to ensure a ‘customer first’ experience is delivered.
• Managing payroll spend within budget through effective scheduling.
• Ensuring team awareness of sales and conversion targets.

Skills

Customer service experience

Leadership skills

Commercial analysis

Relationship building

Organizational skills

Flexibility

Job description

We’re thrilled to announce the upcoming opening of our newest store in Watford, located in the Harlequin Shopping Centre! Coming April 2026.

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Store Manager Overview

The Store Manager’s main responsibility is to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate a team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within a team
• Able to build strong working relationships with support office departments
• Strong prioritising and organisational skills
• Leads by example
• Values honesty and integrity in working relationships
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion

Role Responsibilities

• Coaching your team to ensure a ‘customer first’ experience is delivered consistently
• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and delivering LFL growth along with ATV, AUS and conversion
• Exceeding the company acquisition target for N.dulge
• Managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Coaching and developing the team to achieve their full potential
• Understanding and adhering to all Company policies and procedures

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

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