Store Manager

Radley Radley and Co Ltd; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail company in Westminster seeks a Store Manager to lead and inspire the team, delivering exceptional customer experiences while driving sales and managing the store's performance. The ideal candidate will have strong leadership skills, a commercial mindset, and proficiency in performance analysis tools. Benefits include competitive salary, generous discounts, professional development, and more.

Benefits

Competitive salary

Performance-based incentives

Generous staff discount

Professional development opportunities

Enhanced annual leave

Sickness Pay

Life Assurance Cover

Healthcare Cash Plan

Company Bonus

Cycle to Work Scheme

Electric Vehicle Scheme

Season Ticket Loan

Summer Fridays

Qualifications

• Strong coaching and leadership skills.
• Remain calm under pressure.
• Adept at handling people issues.
• Experience analysing performance with Power BI.
• Excellent communication with stakeholders.

Responsibilities

• Deliver an exceptional customer experience.
• Drive sales and KPI growth.
• Manage and grow the store.
• Achieve EBITDA targets.
• Recruit, train, and coach the team.
• Control stock to prevent loss.

Skills

Coaching and leadership skills

Calm under pressure

Handling people issues

Influencing business decisions

Performance analysis with Power BI

Excellent communication

Microsoft 365 proficiency

Job description

Radley Tewkesbury, England, United Kingdom

We’re proud of 25 years of designing luxurious British handbags and accessories with exceptional leather craftsmanship.

Our London HQ hosts an in‑house design team inspired by nature and fine leathers, and we partner with family‑run manufacturers for responsible production.

Store Manager – Cotswolds team

As Store Manager, you’ll inspire and develop your team to deliver excellence in every aspect. You will lead by example, creating an exceptional customer experience and fostering a positive, sales‑focused culture. With a strong commercial mindset, you’ll use creativity and business acumen to manage and grow the store, taking full ownership of performance, sales, KPIs and profitability.

Key Responsibilities

• Deliver an exceptional customer experience and serve as ambassador to team and brand.
• Drive sales and KPI growth.
• Apply commercial acumen through best‑seller analysis, floor walks and money mapping.
• Achieve EBITDA target and manage profitability by controlling costs.
• Increase store traffic via local marketing and events.
• Recruit, train, coach and plan succession for the team.
• Build relationships with key contacts across the business.
• Allocate and control stock to prevent loss.

Skills & Experience

• Strong coaching and leadership skills.
• Remain calm under pressure.
• Adept at handling people issues.
• Influence business decisions.
• Experience analysing performance with Power BI.
• Excellent communication with internal and external stakeholders.
• Microsoft 365 proficiency (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).

Remuneration & Benefits

• Competitive salary & performance‑based incentives.
• Generous staff discount on Radley products.
• Professional development & training opportunities.
• Enhanced annual leave (including holiday buy).
• Sickness Pay.
• Life Assurance Cover.
• Virtual GP.
• Healthcare Cash Plan up to £900 per year.
• Employee Assistant Programme.
• Company Bonus.
• Time in Service Rewards.
• Special Occasion Gifts.
• Cycle to Work Scheme.
• Electric Vehicle Scheme.
• Season Ticket Loan.
• Summer Fridays.

Inclusive Culture

At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate differences. We encourage a supportive and open environment for anyone who steps through our doors at our Service Centres, Distribution Centre and Stores.

Our People team follows an inclusive recruitment campaign, using a gender‑bias decoder, flexible working options, and engaging diverse job boards. We do not ask for specific qualifications unless essential, and we actively support future talent from diverse backgrounds.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Retail Luxury Goods and Jewelry

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