Store Department Leader: Grow People, Elevate Sales & KPIs

H & M Hennes & Mauritz Gruppe; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fashion retailer is seeking a Department Manager for their Birmingham Bullring store. In this permanent, full-time position, you will lead a team, oversee departmental performance, and ensure a customer-first experience. Responsibilities include managing team performance, analyzing sales KPIs, and ensuring compliance with safety standards. Candidates should have management experience in a customer-facing role and a passion for developing team dynamics. Competitive benefits, including staff discounts, are offered.

Benefits

Staff discount card

Incentive Program (HIP)

Development opportunities

Qualifications

• Management experience in a customer-facing environment.
• Previous experience of leading and managing teams.
• A passion for profitability and people.

Responsibilities

• Lead with a vision to secure the best experience for all colleagues and customers.
• Evaluate team performance, provide regular feedback, and support succession through development and training.
• Analyse and follow up on Sales & Profit KPIs for the department.
• Ensure Health & Safety, legal, and security standards are met.

Skills

Management experience in a customer-facing environment

Leading and managing teams

Passion for profitability and people

Job description

A leading fashion retailer is seeking a Department Manager for their Birmingham Bullring store. In this permanent, full-time position, you will lead a team, oversee departmental performance, and ensure a customer-first experience. Responsibilities include managing team performance, analyzing sales KPIs, and ensuring compliance with safety standards. Candidates should have management experience in a customer-facing role and a passion for developing team dynamics. Competitive benefits, including staff discounts, are offered.