Station Customer Service Champion (Safety-Critical)

Avanti West Coast; Lancaster; On-site; GBP 20,000 - 24,000; Part time

Job summary

A prominent transport company is seeking enthusiastic individuals to join their Talent Bank as Customer Service Assistants in Lancaster. Successful candidates will provide excellent customer service, ensure safety at the station, and assist travelers. Benefits include free travel for you and your dependents, a pension plan, and up to 37 days of holiday. Ideal candidates are passionate about service and committed to safety and integrity.

Benefits

Final salary pension

Free travel for yourself and dependents

Privilege Travel card

30 days holiday, increasing with service

10 free journeys on other train operators

Qualifications

• Passionate about delivering excellent customer service.
• Integrity in actions and decisions.
• Ability to work in a team and support colleagues.

Responsibilities

• Provide travel assistance and information to customers.
• Ensure the safe dispatch of services.
• Conduct safety checks at the station.
• Act as an ambassador for the company.

Skills

Customer service

Problem solving

Safety awareness

Communication

Job description

A prominent transport company is seeking enthusiastic individuals to join their Talent Bank as Customer Service Assistants in Lancaster. Successful candidates will provide excellent customer service, ensure safety at the station, and assist travelers. Benefits include free travel for you and your dependents, a pension plan, and up to 37 days of holiday. Ideal candidates are passionate about service and committed to safety and integrity.