Sr subject matter expert (support&ops)

Hcl Technologies; City of London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading technology company in the UK is seeking a Program Manager to oversee large-scale data center projects. The ideal candidate will have extensive experience in the field, specifically 3–5 years in enterprise environments, along with relevant certifications. This role offers competitive salary and benefits, including up to 20 days of vacation per year.

Benefits

Competitive compensation

Up to 20 days vacation

Various insurances

Qualifications

• 3–5 years in enterprise data center environments.
• 8+ years of relevant experience in technology concepts.
• Experience managing large-scale data center projects.

Responsibilities

• Oversee delivery of complex data center projects.
• Develop project plans, resource allocation, and risk management.
• Facilitate updates and manage stakeholder communications.

Skills

Program Management

Data Analysis

Agile Project Management

Vendor Relations

Technical guidance

Education

PMP, CSM, PSM certification

Relevant technical certifications like CCNP

Job description

Skills: Program Management

No. of positions: 1

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the tech and IT industry, but we’ve never forgotten the startup mindset that got us here.

Role definition

We are looking for a proactive and customer‑focused professional to oversee the end‑to‑end delivery of large‑scale, complex data center projects, ensuring alignment with business objectives. Candidates should have 3–5 years focused on enterprise data center environments and experience with Zero Touch Provisioning (ZTP).

Expected qualification and critical experiences

• Oversee the end‑to‑end delivery of large‑scale, complex data center projects, ensuring alignment with business objectives.
• Develop and maintain detailed project plans, including schedules, resource allocation, risk management, and stakeholder communication.
• Coordinate with cross‑functional teams (networking, security, operations, etc.) to ensure seamless project execution.
• Act as the primary point of contact for stakeholders, including senior leadership, clients, and vendors.
• Facilitate regular updates, status reports, and meetings to keep all parties informed of progress, risks, and issues.
• Provide technical guidance and support to teams working on data center infrastructure, ensuring adherence to best practices and industry standards.
• Lead the design and implementation of robust, scalable, and secure data center solutions, including networking, storage, and compute infrastructure.
• Ensure that all Technical solutions meet the organization’s security, compliance, and performance requirements.
• Manage project budgets, ensuring that all expenditures are tracked and controlled.
• Optimize resource allocation across projects, balancing the demands of various initiatives while maintaining high levels of efficiency and productivity.
• Work with procurement teams to manage vendor relationships and contracts related to data center hardware, software, and services.
• Ensure all data center projects comply with relevant regulatory requirements, industry standards, and internal governance policies.
• Develop and enforce policies and procedures related to data center operations, security, and disaster recovery.
• Implement process improvements and adopt new technologies to enhance the efficiency, reliability, and scalability of data center operations.
• Stay updated with the latest trends and technologies in data center management and assess their applicability to the organization’s needs.
• Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance.
• Ensure service level contracts are in place with the OEMs.
• Coordinate logistics and project management activities based on Consultations with stakeholders.

Desired skills and Experience

• Desirable skills include proficiency in technology concepts, networking, security, and cloud computing.
• Operational Compliance, Organizational Development, Data Analysis, Interpersonal Communication, Agile Project Management, Order Management, Vendor Relations, Time Management.
• Experience Required – 8+ Years of relevant experience with at least 3–5 years focused on enterprise data center environments.
• Certification – PMP, CSM, PSM, any Agile certification preferred and relevant technical certifications like CCNP.

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that include up to 20 days vacation per year, various insurances like Term life and Business travel insurance.
• To know more about us visit – www.hcltech.com

For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.