Specialist Mortgages Operations Analyst

Hampshire Trust Bank Plc; City of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent banking institution in London seeks a detail-oriented Specialist Mortgages Operations Analyst to support operational efficiency and drive continuous improvement. The ideal candidate will possess strong analytical skills with expertise in Excel and SQL, alongside a proactive approach to problem-solving. This role offers competitive remuneration, a discretionary bonus, and a hybrid working model.

Benefits

Competitive remuneration

Discretionary annual bonus

Private Medical Insurance (Bupa)

25 days annual leave

Pension scheme – 8% employer contribution

Annual volunteering day

Qualifications

• Strong analytical and problem-solving mindset.
• Adaptable and proactive with a commitment to continuous improvement.

Responsibilities

• Act as a point of contact for operational queries on data and processes.
• Create and maintain detailed process maps and SOPs.
• Identify inefficiencies and propose process improvements.
• Produce operational performance reports and dashboards.
• Track and report KPIs related to service operations.
• Monitor, validate, and maintain data accuracy across core systems.

Skills

Strong Excel skills

SQL skills

Familiarity with BI tools

Understanding of process improvement methodologies (Lean, Six Sigma)

Excellent attention to detail

Effective communication skills

Stakeholder engagement skills

Ability to work independently

Education

Bachelor’s degree in business, operations management, data analytics or related field

Job description

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Location: 80 Fenchurch Street, London
Hours: Monday to Friday, 9:00am–5:30pm
Working Pattern: Hybrid (50/50)
Reports to: Data Strategy & Operations Manager – Specialist Mortgages
Department: Specialist Mortgages

About The Role

We’re seeking a detail-oriented and proactive Operations Analyst to join our Specialist Mortgages division at Hampshire Trust Bank. You’ll play a key role in supporting operational efficiency, ensuring data integrity, and driving continuous improvement across our processes. This is a hands‑on role where you’ll provide analytical insights, streamline workflows, and help deliver positive customer outcomes in a growing and ambitious team.

Key Responsibilities

• Act as a point of contact for operational queries on data and processes
• Create and maintain detailed process maps and SOPs
• Identify inefficiencies and propose process improvements
• Produce operational performance reports and dashboards
• Track and report KPIs related to service operations
• Monitor, validate, and maintain data accuracy across core systems
• Support ad-hoc data analysis requests from stakeholders
• Contribute to small‑change initiatives and operational improvements
• Collaborate with internal stakeholders to ensure successful delivery of change outcomes

Qualifications & Skills

• Strong Excel and SQL skills; familiarity with BI tools
• Understanding of process improvement methodologies (Lean, Six Sigma)
• Analytical and problem‑solving mindset with excellent attention to detail
• Effective communication and stakeholder engagement skills
• Ability to work independently with initiative and self‑motivation
• Adaptable, proactive, and committed to continuous improvement
• Bachelor’s degree in business, operations management, data analytics or related field is a plus
• Familiarity with mortgage banking concepts and regulations is a plus

Competencies & Attributes

• Proactive and solutions‑focused, anticipating and addressing issues before they arise
• Collaborative team player who fosters transparency and accountability
• Strong ethical values with integrity at the core of decision‑making
• Calmness under pressure with resilience to deliver outcomes

Benefits

• Competitive remuneration
• Discretionary annual bonus
• Annual pay review
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Cycle to Work Scheme & Green Car Scheme
• Enhanced family leave policies
• Study support & professional membership
• Hybrid working (50/50 split)
• YuLife Rewards – discounts on retail, lifestyle & experiences
• Pension scheme – 8% employer contribution (non‑contributory)
• Interest‑free season ticket loan
• Annual volunteering day & Net Zero employer commitment

If you’re ready to make an impact by driving operational excellence and supporting HTB’s growth in the specialist mortgages market, we’d love to hear from you.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Banking