Spare Parts Technical Support Agent

KION Group; Banbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company in the spare parts sector in Banbury is seeking a Spare Parts Technical Support Agent. This role involves clarifying technical customer inquiries, identifying spare parts, and ensuring high service levels. Successful candidates will have technical training, several years of experience in the sector, and proficiency in CRM and SAP systems. The position offers competitive compensation and the opportunity for career development.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• Successfully completed technical training in electronics, mechatronics, or mechanical engineering.
• Several years of experience in the spare parts sector.
• Experience in process optimization and data management.

Responsibilities

• Clarify technical customer inquiries regarding spare parts.
• Identify required spare parts using documentation and IT systems.
• Archive necessary technical data in CRM/SAP systems.
• Coordinate and plan responses for technical customer inquiries.
• Carry out product optimizations on old equipment.

Skills

Technical clarification of customer inquiries

Experience with CRM systems

Knowledge of SAP R3 MM module

Good knowledge of MS Excel

Analytical mindset

Organizational skills

Customer orientation

Education

Technical training in electronics, mechatronics, or mechanical engineering

Tools

SAP

MS Excel

Job description

Spare Parts Technical Support Agent page is loaded## Spare Parts Technical Support Agentlocations: Banbury, United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR-0083537To clarify and identify of requested and required spare parts for our customers and to support to create spare and wear parts lists as well as the corresponding required adjustment/maintenance of the material masters in our business management system# **We offer:****Career Development** **Competitive Compensation and Benefits** **Pay Transparency** **Global Opportunities** Learn More Here: “Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”# **Tasks and Qualifications:****Tasks:*** Technical clarification of customer inquiries regarding specification of spare parts and handling of repairs* Identification of required spare parts based on documentation and IT systems (SAP)* Archiving of all necessary technical data in appropriate CRM/SAP systems* Ensuring the correspondence of requested and suggested spare parts* Coordinate and plan technical customer inquiries and their elaboration* Carry out product optimizations on old equipment* Preparation of spare parts/catalogs as a basis for spare parts supply concepts* Development of new solutions in case of obsolete parts or necessary replacement solutions* Harmonisation and standardisation of third-party spare parts lists* Ensuring that deadlines are met and that the quality standards of spare parts packages are adhered to**Experience:*** Successfully completed technical training and/or further training in the specialist areas of electronics, mechatronics, mechanical engineering* Several years of experience in the spare parts sector, especially in ensuring service levels* An analytical mindset with in-depth knowledge of process optimization, conceptual skills* High Level experience in working with CRM systems* Good knowledge of PC standard software (very good knowledge of MS Excel) as well as SAP knowledge (SAP R3 MM module), CAD knowledge beneficial* Distinct customer and service orientation* Organizational skills, commitment, very independent working style* a target- and solution-oriented way of working, as well as high customer orientation with communication and negotiation skills