Spanish-speaking Customer Support Specialist | Hybrid

Busuu Limited; United Kingdom; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

A leading EdTech company is seeking a motivated Customer Service Representative to assist customers through email and live chat. The ideal candidate should have over a year of experience in customer service and be fluent in Spanish. Strong communication skills, problem-solving abilities, and proficiency in using platforms like Zendesk are essential. This role offers flexible working hours and several employee benefits to support work-life balance.

Benefits

Free breakfast and snacks

2 free lunches per week

Private Health Insurance

Training budget

Flexible working hours

Enhanced maternity and paternity leave

Qualifications

• At least 1+ years of experience as a Customer Service Representative or equivalent.
• Fluency in Spanish is required.
• Must have a good typing speed with a minimum of 35 wpm.

Responsibilities

• Respond to user queries via email and live chat.
• Log new bugs for the Technical team.
• Handle customer complaints and provide appropriate solutions.

Skills

Fluent in Spanish

Excellent written communication

Customer service skills

Ability to upsell

Problem-solving

Ability to work under pressure

Tools

Zendesk

Job description

A leading EdTech company is seeking a motivated Customer Service Representative to assist customers through email and live chat. The ideal candidate should have over a year of experience in customer service and be fluent in Spanish. Strong communication skills, problem-solving abilities, and proficiency in using platforms like Zendesk are essential. This role offers flexible working hours and several employee benefits to support work-life balance.