Space NK Colour Specialist (37.5 Hours)

Atria Watford; Watford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A well-known retail company in Watford is looking for a Colour Specialist to drive colour sales and enhance team skills through training. Responsibilities include delivering excellent customer service, providing product advice, and meeting sales KPIs. The ideal candidate is passionate about make-up, a strong communicator, and has excellent selling skills. If you thrive in a lively retail environment and wish to make an impact, this role offers a chance to be part of a vibrant team.

Qualifications

• Must be capable of driving colour sales instore through effective training.
• Demonstrates strong knowledge of products and company standards.
• Flexibility to adapt to changing business needs.

Responsibilities

• Deliver training to ensure team competency in colour options.
• Maintain a customer-first experience consistently across all platforms.
• Monitor sales performance and strive for KPIs.

Skills

Highly skilled artistry

Strong selling skills

Excellent communicator

Confident and engaging

Strong prioritising and organisational skills

Ability to evaluate skill level

Job description

Space NK are thrilled to announce the upcoming opening of our newest store in Watford, located in theHarlequin Shopping Centre!

Main Purpose of the Role:

The Colour Specialist’s main responsibility is to drive colour sales instore through training and increase team skill levels and confidence in selling our colour options

They must aim to deliver:

• Our Brand Vision and Mission by living our values and behaviours.
• A ‘Customer first’ experience in Colour that is consistent throughout the portfolio.
• A fully compliant store, adhering to all company processes and policies.

Main Responsibilities:

Customer First

Education

• Responsible for training the team to company standard, including the colour aspect of New Starter Induction for all new starters
• Schedule Colour training around business needs, logging each training session and attendees
• Observe and support the team on the spot with customers taking the opportunity to build confidence and knowledge, whilst ensuring a Customer First experience is given
• Passionate about maintaining own up to date product knowledge and sharing with the team
• Attend regular training and meetings with Colour Trainer to ensure that up-to-date with company standards and processes
• Deliver unbiased customer advice through exceptional product knowledge

Customer First

• Deliver unbiased customer advice through exceptional product knowledge
• Delivers a ‘customer first’ experience exceeding customer expectations
• Work as one team to ensure a ‘customer first’ experience is delivered consistently

KPl’s

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
• Exceeds the company acquisition target for N.dulge

We Are One Team

• Communicates clearly and concisely with their store team
• Confidently communicates with external business partners, store visitors
• Fully embraces the team effort and takes pride in achieving a common goal
• Open and supportive of other ideas and opinions creating an inclusive, welcoming, and approachable store environment

Operations

• Follows all stock handling policies to ensure stock accuracy and minimise stock loss
  Understands and adheres to all Company loss prevention practices

Qualities

• Highly skilled artistry
• Ability to evaluate skill level
• Confident and engaging
• Strong selling skills
• Excellent communicator, collaborator, and team player
• Passionate about make-up and ability to deliver a ‘customer first’ experience
• Enthusiastic to share knowledge and to support colleagues
• Strong prioritising and organisational skills
• Leads by example
• Ability to understand store targets and KPI’sValues honesty and integrity in working relationships
• Flexibility to meet rapidly changing priorities and deadlines