Spa Receptionist

Maybourne Hotel Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group in Greater London seeks an exceptional Spa Receptionist to join their team. The role involves making reservations, providing exceptional guest service, and ensuring the spa facilities are immaculate. Ideal candidates must possess strong customer care skills, be adaptable, and have a high standard of personal presentation. Join a prestigious team known for delivering unparalleled service with excellent career development opportunities and a competitive salary package.

Benefits

Excellent salary package

Family friendly policies

Holiday allowance increase

Travel Season Ticket Loans

Pension Scheme

Health benefits including flu vouchers

Staff restaurant with nutritious meals

Career development opportunities

Memorable experiences such as preferential room rates

Qualifications

• Team player and avid learner.
• Well presented and flexible with exceptional attention to detail.
• Professional demeanor while interacting with high-profile guests.

Responsibilities

• Making reservations and advising guests on products and treatments.
• Opening the Health Club and Spa, meeting guests and processing payments.
• Restocking facilities to ensure excellent guest experience.

Skills

Strong customer care skills

Exceptional interpersonal skills

Ability to work under pressure

Attention to detail

Job description

We are seeking an exceptional Spa Receptionist to join our Spa at Claridge’s.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, the newly opened Claridge’s Restaurant and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.

Responsibilities

• Making reservations and develop excellent product and treatment knowledge, in order to advise guests of the products and treatments that would suit their needs.
• Opening up the Health Club and Spa in the morning, meeting and greeting guests and visitors throughout the day. Processing payments, controlling any reception based administration/filing, processing vouchers and membership and mail order product sales are also part of this position.
• Ensuring that all facilities are kept immaculate e.g. fruits, water, juices and towel supplies for the guests are restocked.

Qualifications

• Be a team player who is an avid learner,
• Adaptable and has exceptional interpersonal and communication skills.
• Be well presented with exceptional attention to detail.
• Be flexible and well organised.

Other Skills

• Strong customer care skills
• Ability to work under pressure
• Excellent attention to detail
• A high standard of personal presentation
• Confident, professional and welcoming personality
• Ability to deal with high profile guests in a professional manner

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children’s Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.