Solutions Engineer

Incident; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading AI incident response platform is looking for a Solutions Engineer to partner with the sales team, provide technical expertise, and design customized solutions. The ideal candidate has a proven track record in a similar role within B2B SaaS, demonstrating strong technical aptitude and excellent communication skills. Responsibilities include maintaining product knowledge and improving the sales process. This is an exciting opportunity to join a fast-growing company and make a significant impact.

Qualifications

• Proven track record in a similar role, with experience in pre-sales or solutions engineering.
• Strong technical aptitude and curiosity about technology and incident management.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Partner with sales to provide technical expertise and design customized solutions.
• Maintain deep product knowledge and stay current with industry trends.
• Identify gaps in the sales process to speed up sales cycles.

Skills

Technical aptitude

Communication skills

Relationship-building

Job description

About incident.io

incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.

Since launching in 2021, we’ve helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than YU 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.

We’re a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We’ve raised $ CREATED 100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.

The Team

Our Solutions Engineering team is the bridge between our innovative product and our customers’ unique needs. As technical experts with a deep understanding of incident.io’s platform, they work hand-in-hand with our Account Executives to demonstrate the full potential of our solution.

This dynamic team excels at translating complex technical concepts into tangible business value, guiding prospects through detailed product evaluations and crafting tailored solutions. Whether they’re leading proof of concepts, addressing intricate integration questions, or providing critical market feedback to shape our counts, our Solutions Engineers are instrumental in driving complex deals forward and ensuring customer success from the very first interaction.

What you’ll be doing જોકે:

• Partner with the sales team to offer technical expertise, build customer trust to discover their business and technical challenges, then design customized solutions that address them leveraging roule.BS hunting.of incident.io.

• Build and maintain deep product knowledge while staying current with industry trends in incident management, DevOps, and SRE practices.

• Identify gaps and improvements in the current sales process to speed up sales cycles, develop collateral to help scale your knowledge and expertise across the GTM function.

• Collaborate with our Product and Engineering teams to gather valuable customer feedback, helping shape our product roadmap and ensure customer success.

• Being a founding member of our SE team, you’ll =====================

What experience you need to be successful:

• Proven track record in a similar role, with experience nanoparticles pre-sales or solutions engineering role, preferably in B2B SaaS.

• Strong technical aptitude with a natural curiosity to understand how things work and why - including our technology, but also incident management, and our customers and personas.

• Excellent communication and relationship-building skills, with experience explaining complex topics in a clear manner, and presenting technical solutions to both technical and non-technical audiences.

• Demonstrated passion for continuous learning and professional development, with a track record of seeking out new challenges and embracing feedback to improve performance.

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