Solutions Architect

Voice AI Space; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading AI technology firm in the UK is seeking an experienced Solutions Architect to shape customer success initiatives. The role requires a blend of technical expertise and commercial awareness, focusing on customer implementations, designing scalable solutions, and collaborating with various teams. Ideal candidates will have over 5 years of experience in solutions architecture within a SaaS environment, strong project management skills, and a proven ability to engage with technical and executive stakeholders.

Qualifications

• 5+ years in Solutions Architecture, Technical Consulting, or Pre-Sales
• Strong project & stakeholder management across workstreams
• Hands-on experience with APIs, workflows, or integrations
• Excellent storytelling and communication skills
• Commercial mindset understanding architecture's impact on adoption
• Proven experience in building scalable frameworks
• Initiative and builder mentality in high-growth environments

Responsibilities

• Lead customer implementations end-to-end
• Design architectures for high-value use cases
• Partner with Sales for solution scoping
• Build proofs of concept for customer buy-in
• Create playbooks and integration patterns
• Act as a trusted advisor to stakeholders
• Collaborate with Product and Engineering
• Contribute to platform thinking and scaling

Skills

Solutions Architecture

Technical Consulting

Stakeholder Management

API Integration

Storytelling

Project Management

Job description

Welcome to the video-first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role

We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact. You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity. You will be both strategic advisor and technical architect, helping customers:

• Make the right technical decisions


• Deploy the product and integrations successfully


• Operationalize change and scale


• Connect use cases to business outcomes

This role blends technical hands-on depth, commercial awareness, executive influence, and platform thinking. What you’ll do

• Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long-term scalability.


• Design architectures that map Synthesia’s capabilities to high-value customer use cases.


• Partner with Sales on solution scoping, proposals, API demos, and deal strategy.


• Build proofs of concept to demonstrate the art of the possible and accelerate customer buy-in.


• Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.


• Act as a trusted advisor to technical and business stakeholders — including VP- and C-level audiences.


• Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.


• Contribute to platform thinking— helping shape how we scale Synthesia from product → ecosystem.

What we’re looking for

• 5+ years in Solutions Architecture, Technical Consulting, or Pre-Sales within a SaaS environment


• Strong project & stakeholder management across multiple workstreams


• Hands-on experience working with APIs, workflows, or integrations


• Excellent storytelling and communication skills — able to engage technical and executive teams


• A commercial mindset— understanding how architecture drives adoption, retention, and expansion


• Proven experience building scalable frameworks, architectures, or delivery models


• Curiosity, initiative, and a builder mentality— with comfort navigating ambiguity in a high-growth environment