Snr Planning Tech Support Off

Coventry Airport Ltd; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local city council is seeking a Senior Planning Technical Support Officer to deliver high-quality support and contribute to city growth initiatives. The role includes monitoring, mapping, data management, and customer inquiries while ensuring the planning database is up to date. Ideal candidates will possess strong analytical skills, excellent communication abilities, and experience in data management and customer service. Flexible work options may be considered, and the role requires the legal right to work in the UK.

Benefits

Benefits package

Flexible working options

Qualifications

• Administrative and data management experience to date.
• Experience in providing excellent customer service.
• Knowledge and experience of computer packages/IT systems.

Responsibilities

• Provide monitoring, mapping, and data support to the planning team.
• Deal with enquiries, housing delivery, and S106 monitoring.
• Collaborate with officers across varying mediums, resolving queries and escalating complex issues.
• Enter data and ensure the planning database remains up to date.

Skills

Strong analytical skills

Customer service skills

Excellent written communication

Excellent verbal communication

Job description

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.

We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About the Team We Are Recruiting To

The planning service area within Coventry City Council supports the growth of the city and manages development from inception to delivery. As a high‑performing planning department we deal with a wide range of applications. We are dynamic, forward‑thinking, and always striving to improve our service.

The service is wide and varied, inclusive of Development Management and Planning Policy teams, and encompasses a number of related specialisms focused on delivering a city for those wishing to live and work here: Planning, Ecology, Trees and Landscape, Urban Design, Conservation, Archaeology, and Environmental Protection.

What is the job role?

We are looking for a Senior Planning Technical Support Officer to deliver a high‑quality customer service in a way that contributes to the achievement of the City Council’s vision and objectives for a growing and sustainable city.

Key Responsibilities

• Provide monitoring, mapping, and data support to the planning team.
• Deal with enquiries, housing delivery, and S106 monitoring.
• Collaborate with officers across varying mediums, resolving queries and judiciously escalating complex issues.
• Enter data and ensure the planning database remains up to date.

Employment Details

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We are open to considering flexible working options, including job sharing, part‑time working, compressed hours, and other arrangements.

Who are we looking for?

• Strong analytical and customer service skills.
• Excellent written and verbal communication and interpersonal skills.
• Meticulous attention to detail and the ability to work accurately in a busy environment.
• Ability to use initiative and work independently.

Personal Statement Requirements

• Administrative and data management experience to date.
• Experience in providing excellent customer service.
• Knowledge and experience of computer packages/IT systems.

About Coventry

Coventry has a proud, innovative, and creative spirit that, throughout its history, has seen communities come together to tackle problems and bring about real social change. We are cutting‑edge, challenging, youthful, vibrant, and diverse.

With around 5,100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who focus on our customers, take responsibility, work together, and find better ways of doing things.

Benefits

If you join us, we will provide a fantastic rewards and benefits package. To find out more please visit Coventry City Council Vacancies.

Contact

Coventry City Council