Shop Manager – Duke Street, Edinburgh

Bethany Christian Trust; City of Edinburgh; On-site; GBP 27,000 - 32,000; Full time

Job summary

A charitable organization is looking for a motivated Shop Manager for their Edinburgh shop. You will lead a team of retail assistants, ensuring excellent customer service and maximizing the shop's impact and income. Responsibilities include seeking donations and maintaining stock levels. This full-time position offers a starting salary of £27,399 and 225 hours of holiday entitlement annually. The role supports vital services for homeless people, and applicants must align with the organization's Christian values.

Benefits

Holiday entitlement of 225 hours per year

Supportive work environment

Qualifications

• Strong experience in a retail management role.
• Ability to lead a team and develop members' potential.
• Commitment to supporting vulnerable people in Scotland.

Responsibilities

• Lead and manage a team of retail assistants and volunteers.
• Ensure excellent customer service is delivered in the shop.
• Develop strategies for increasing income and stock levels.

Skills

Excellent customer service

Team leadership

Retail management

Proactive selling

Job description

Are you ready to make a difference in the lives of those in need while leading a dynamic team? If so, we have an exciting opportunity for you!

Role

We are searching for a highly motivated and enthusiastic new manager for our Duke Street Edinburgh shop. As a Shop Manager you will join a fantastic and experienced team of staff and volunteers and lead your own small team of retail assistants and volunteers to develop the impact and income the shop.

The Shop Manager will provide excellent customer service in a professional charity retail environment. Duke Street is a thriving and busy shop where you will work closely with staff and volunteers seeking to maximise their potential. Other responsibilities include actively seeking donations, acquiring Gift Aid signups and ensuring Gift Aid procedures are followed, maintaining required stock levels with strong pricing, stock rotation, proactive selling. This position will require the Shop Manager to grow and develop the business in line with strategies agreed with the Head of Retail and the Director for Income Generation.

We have 5 shops in Edinburgh, 1 in Gullane and a new one in Glasgow to support the vital services we provide. All our services focus on relieving the immediate suffering and meeting the long‑term needs of homeless and vulnerable people in Scotland. We don’t just work with homeless people. We stop people from becoming homeless in the first place. When you join Bethany, you are supporting projects such as the Welcome Centre, Care Van, Family Support work, Housing Support, etc.

As Bethany is a Christian organisation, this post carries an Occupational Requirement in line with Equality Act 2010. Please note that one reference must be from your church minister or leader to endorse your live and active Christian faith and commitment.

Details

• Starting salary: £27,399 gross per annum pro rata
• Fixed Term, Full Time post (37.5 hours/week)
• Holiday entitlement: 225 hours per year pro rata
• Closing date: Monday 5 January 2026 at 12noon

As Bethany is a Christian organisation applicants interested should be in sympathy with and accept the mission, vision and values of the organisation.

Please send your application to [e-mail] with the position you’re applying for in the subject line.

CVs will not be accepted as a substitute for an application form.

Bethany Christian Trust
65 Bonnington Road
Edinburgh, EH6 5JQ