Shop Manager

Greggs plc; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading food retailer in the United Kingdom seeks a Shop Manager to oversee team performance and ensure exceptional customer service. Responsibilities include leading the team, maintaining shop standards, and engaging in food preparation. Ideal candidates will have supervisory experience in retail or food service and demonstrate a commitment to an inclusive culture. This role offers competitive pay, benefits, and opportunities for career growth.

Benefits

Competitive pay plus commission

Colleague discount of up to 50%

Free hot drinks during shifts

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app

Long service awards

Savings and discounts on everyday shopping

Qualifications

• Experience as a Supervisor or Line Manager in a food-on-the-go or retail environment.
• Proven ability to deliver excellent customer service.
• Supportive of an inclusive culture and team development.

Responsibilities

• Lead the team to deliver excellent shop standards.
• Drive performance through recruitment and training.
• Maintain wage and waste controls.

Skills

Customer service excellence

Team leadership

Food preparation

Retail experience

Job description

# Shop Manager### About the roleJoin us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two days will be the same, during a typical day at work you can expect to:* Lead the team to deliver amazing results and maintain the excellent standards of the shop* Drive high performance through recruitment, training and development, and colleague engagement* Keep a close eye on things like wage controls, waste controls and customer service standards* Roll your sleeves up and get involved in food preparation and serving customers* Ensure the shop is clean, well-stocked and welcoming**What we can offer you*** **Competitive pay** plus commission* **Colleague discount**allowing you and a family member to enjoy up to 50% off your favourite Greggs products* **Free hot drinks**for you to enjoy while on shift* **Paid breaks** allowing you to recharge your batteries* We share **10% of all our profits** with our colleagues* **Health and Wellbeing App** providing Remote GP and Physiotherapy services* **Holiday entitlement that grows** as your career grows with us* Colleague **share plans** to help you invest and save for your future* **Pension scheme** to help you plan for your future. We’ll match your contributions up to 7%* Confidential **employee assistance app and helpline** to help with your wellbeing* **Long service awards**celebrating key milestones in your career* **Savings and discounts** for your everyday shopping, leisure and wellbeing**About you**If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!.