Shift Supervisor

Justzapp; City of London; On-site; GBP 33,000; Full time

Job summary

A leading convenience retail platform in London is seeking a Shift Supervisor to oversee store performance during dedicated shifts. The ideal candidate will have strong leadership and problem-solving skills, with previous experience in retail or similar environments. This full-time position requires flexibility across various shifts, ensuring exceptional customer service and operational efficiency.

Qualifications

• Previous experience managing frontline operations teams.
• Experience in Food, Retail, Hospitality or similar environments.
• Ability to lead shifts independently.

Responsibilities

• Supervise the assigned store during the shift.
• Ensure customer orders adhere to SLAs and KPIs.
• Manage stock from inbounding to cycle counting.
• Provide end-of-shift reports.
• Check attendance management procedures.

Skills

Strong leadership skills

Problem-solving skills

Organisational skills

Flexibility for various shifts

Job description

Overview

Zapp – London, United Kingdom

London, £33,000 per annum + Potential Overtime

About Zapp: Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Job Purpose

• Our Shift Supervisors are responsible for the overall performance of a Zapp store during their dedicated shift and are key drivers of Zapp’s growth.
• To be successful, you will need to motivate people, communicate effectively and strive to achieve great results while delivering an exceptional customer experience.

Main Accountabilities and Responsibilities

• Supervise your assigned Zapp Store during your shift, including motivating, guiding and leading your store team.
• Ensure customer orders are correctly prepared while adhering to SLAs and KPIs the store operates.
• Own stock management from inbounding and putaway to cycle counting.
• Provide end-of-shift reports to the next incoming Shift Manager.
• Check staff resourcing ahead of time and resolve any issues.
• Ensure correct attendance management procedures are followed when issues arise.
• Practise Health & Safety as a priority.
• Manage and report on performance during the shift, including escalation of issues.
• Liaise with the Store Operations Manager regularly to discuss performance improvements.

Skills, Experience and Attributes

• Previous experience managing frontline operations teams while meeting demanding performance standards.
• Experience in Food, Retail, Hospitality or Warehouse environments (or similar live operational environments).
• Strong leadership skills with the ability to motivate and inspire a team by being personally invested in their success.
• Ability to confidently and independently lead shifts.
• Strong problem-solving and organisational skills.
• Flexibility to be available for morning, daytime and night-time shifts.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Retail

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