Shift Leader - Front of House

Dallas Holdings Limited; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food service company in Oxford is seeking a Shift Leader to manage the front of house and kitchen teams. This role involves coaching staff, ensuring compliance with food safety standards, and maximizing operational efficiency. Ideal candidates have experience in team management and retail operations. Full-time position available with a mid-senior level expectation.

Qualifications

• Experience in coaching and supporting team performance.
• Ability to lead by example and follow safety standards.
• Strong communication and team management skills.

Responsibilities

• Support and coach the team to ensure they reach their potential.
• Lead by example and ensure service principles are followed.
• Maintain food safety and health & safety standards.

Job description

Pret A Manger - Shift Leader - Front of House

Role overview and responsibilities drawn from the original listing.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands-on when required
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities
• Coach the team for good performance by offering regular feedback and praise
• Lead the Speed of Service principles
• Ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
• Ensure the Coffee Calling System is followed efficiently
• Ensure all Marketplace orders are prepared promptly and accurately
• Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• Ensure the 11-Step Production Process is always followed to guarantee customer safety and accurate labeling
• Always follow the Production Principles putting customers’ needs first and never compromise on quality or freshness
• Ensure How to Cards are used and followed to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• Ensure no Made to Sell (MTS) rejects are on display in our Langars
• Continually develop the team’s knowledge about the quality of our food and coffee
• Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
• Maintain Food Safety and Health & Safety Standards to protect the safety of the team and customers
• Monitor and record safety checks and take corrective action as needed
• Keep the shop clean, safe, and equipment well maintained
• Demonstrate due diligence and report and escalate any quality issues
• Maximise sales, labour efficiency and profit through effective planning and execution
• Carry out ordering accurately and in line with business needs
• Lead, monitor and follow up on Mystery Shopper requirements
• Ensure good stock control by following established procedures
• Follow Merchandising guidelines and use marketing to drive sales
• Support successful food launches and foster clear, engaging communication between kitchen and front of house

Seniority and Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

Note: This description preserves the core responsibilities and expectations from the original listing while removing extraneous boilerplate and ensuring proper HTML structure.