ServiceNow Product Owner

Walkers; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading international law firm in London seeks a ServiceNow Product Owner to drive the platform's strategic development. This hybrid role requires strong leadership in managing cross-functional teams and stakeholder engagement. Ideal candidates will have experience in SaaS project delivery and a background in legal or professional services. The position demands an innovative approach to process improvement and collaboration across diverse global teams.

Qualifications

• Experience in a senior technology leadership role across large teams.
• Demonstrable experience of delivering ServiceNow transformations.
• Proven project and program management skills in SaaS.

Responsibilities

• Drive knowledge of ServiceNow across business functions.
• Build and own the roadmaps for ServiceNow.
• Ensure alignment of governance frameworks with business needs.

Skills

Technology leadership

Stakeholder engagement

Process improvement

Project management

Interpersonal skills

Job description

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it’s the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview of role

Office: London (min of 40% office attendance required)

The ServiceNow Product Owner is responsible for the strategy and development of the ServiceNow Platform. This role is responsible for driving knowledge of the ServiceNow Platform to the different business functions to ensure that all of the ServiceNow capability is understood by the business, thus allowing for more key business processes to be potentially delivered across the platform.

The role will be responsible for building and owning the short, medium, and long term roadmaps for ServiceNow and will ensure that it is aligned to the business vision and strategy. The role will also ensure that IT Service Management processes are underpinned by the ServiceNow Platform and the right IT teams are engaged along the evolution the platform.

Working closely with the Global Technology Services Director and the Chief Transformation Officer this role will ensure the right governance frameworks are in place to ensure that both the operations and transformations of strategic solutions are aligned and compliment the business needs.

In addition, you will be responsible for ensuring the ServiceNow Platform has the right support model in place and that all development and enhancements to the platform goes through the right governance framework and delivered in a controlled manner.

Key Responsibilities

• Interfacing with the business area leadership teams to understand the internal business requirements to deliver and meet the needs of the Business today and in the future.
• Provide strategic leadership and support for the ServiceNow platform that has ambitious long-term plans for growth in a complex environment.
• Responsible for building strong relationships with internal and external stakeholders to enable alignment and collaboration to define and execute on the ServiceNow strategic vision.
• Work with key IT and departmental stakeholders to drive improvements in process optimisation and productivity using automation.
• Act as SME representing Walkers IT for Vendor engagements of future version upgrades and implementations.
• Provide technical and support driven solution & product documentation.
• Lead all implementations ensuring projects are executed within the agreed governance framework.
• Work closely with Business area Leadership to understand the internal business strategies and initiatives.
• As a supporting member of the IT Leadership team, inputs to IT strategy and roadmap ensuring the business requirements are understood and factored.
• Input into development strategies and frameworks based on an in depth understanding of business requirements.
• Support and inspire a diverse global teams across both technology & business professionals.
• Responsible for maintaining strategic relationships with key IT product and services providers and lead on any vendor sourcing for large scale change projects (e.g. new modules on the ServiceNow Platform).
• Carry out any other duties or tasks commensurate with the role.

Education, Skills & Experience

• Proven experience in a senior technology leadership role working across large cross-functional teams / in a matrixed environment.
• Demonstrable experience of delivering transformational change of the ServiceNow Platform into complex organisations.
• Proven project and programme management skills and experience within the SaaS implementation and delivery space.
• Extensive experience in Stakeholder engagement and management within an implementation programme environment.
• Experience in applying process improvement & design factors.
• Well-developed business and requirements analysis skills, including excellent communication skills, both written and verbal and stakeholder management
• Experience in working within Legal IT or alternative professional services organisations, advantageous.
• Creative, consultative and solution orientated
• Strong interpersonal skills – previous experience working collaboratively with Business teams and IT personnel.
• Self-Starter, willing to take on new challenges seeing through to completion.

Special Requirements

• This is a full-time Hybrid role requiring attendance from 9am to 5.30pm in our London office.
• Ability and willingness to occasionally work outside normal working hours/days as required when requested.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.