Service Operations Manager

Utimaco Safeware AG; Aylesbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology firm is seeking a candidate to operate and maintain their HSMaaS offering. The successful applicant will manage customer onboarding and lead data center instances, ensuring compliance with security audit standards. The role requires a Bachelor's degree in a technical field and proven project management experience in a regulated environment. The company offers a supportive corporate culture, flexible working arrangements, and various benefits including health insurance and additional vacation days.

Benefits

Company pension scheme

Flexible working model

Health insurance for overseas travel

Extra vacation days on anniversaries

Qualifications

• Bachelor’s degree or equivalent experience in a technical field.
• Proven ability to manage complex projects in regulated environments.
• Strong technical knowledge of networking and infrastructure operations.

Responsibilities

• Operate and maintain the HSMaaS offering to ensure uninterrupted service.
• Manage customer onboarding and oversee migration processes.
• Lead the opening of new data center instances globally.

Skills

Project management

Networking

Analytical thinking

Security compliance

Communication skills

Education

Bachelor’s degree in a technical field

Job description

Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.

Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.

Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.

Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.

Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.

Your profile

• Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
• Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
• Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
• Experience with problem solving, incident analysis, and operational logging in secure service settings.
• Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
• Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction.
• Support for your future plans with a company pension scheme (depending on country-specific circumstances).
• Flexible working model allowing you to organize your working day yourself.
• Additional benefits such as special payments or extra vacation days on anniversaries or special occasions.
• Health insurance for overseas travel and private accident insurance for all employees.
• Utimaco's diverse and growing global team, including colleagues from 42 nationalities and 45 languages spoken.

Do you feel addressed?

We look forward to receiving a meaningful application stating your earliest possible start date and salary expectations.

Contact us to find out how Utimaco can support you today.