Service Manager -Birmingham

Lifeway’s Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in Birmingham is seeking a Service Manager to empower individuals with disabilities. You will lead a dynamic team, delivering exceptional care and driving service improvements. The ideal candidate has strong operational management experience and a passion for quality care. Join us to shape futures and support our community!

Benefits

Leadership development programmes

Company pension scheme

Wellbeing resources

Reward and Recognition Schemes

Discounts through CHOICE Rewards

Qualifications

• Minimum Level 3 qualification in Health & Social Care is required.
• Strong experience in operational and people management is essential.
• Valid UK driver's license and willingness to travel locally is needed.

Responsibilities

• Support and develop a team of support workers and team leaders.
• Oversee delivery of high-quality care for individuals with disabilities.
• Drive service improvements and quality standards.

Skills

Operational management

People management

Empathy

Passion for quality care

Education

Level 3 qualification in Health & Social Care

Level 5 qualification in Health & Social Care

Job description

Who We Are – Lifeways

Every day at Lifeways, our team members make a difference — and on our new careers website, you can read their real stories. You’ll meet people who have built rewarding careers with us, and people whose lives have been transformed through the support we provide.

These aren’t just stories — they’re proof of the impact we make together. Because at Lifeways,you’re not just anyone.You’re part of something bigger — a team that changes lives.

Lifeways is one of the UK’s leading providers of specialist support for people with learning disabilities, autism, brain injuries, mental health conditions, and complex care needs.

We’ve recently completed one of the biggest digital transformations in our sector — and we’re just getting started. From Property to PBS, our ambition is bold: to become the Care Provider of Choice, powered by innovation, stability and the belief that great care starts with great people.

The Opportunity

Service Manager - Birmingham

Join our caring and committed team as a Service Manager, where you’ll play a key role in empowering incredible individuals with learning disabilities, autism, and associated needs to live fulfilling, meaningful lives within their own homes in Birmingham.

You will lead busy, vibrant services which need the strength and vision of an experienced manager – someone who can lead positively from the front, inspire their team, and ensure the very best care for the people we support.

In this role, you will:

• Support, inspire, and develop your team of support workers and team leaders to deliver outstanding care and support within this supported living flat scheme.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards
• Build strong relationships with your team, families, and communities

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embodyempathy, courage, honesty, equality,andpassion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do:
Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll get:

• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

Why Now?

We are on a bold journey to become the Care Provider of Choice — and this is an exciting time to join us.

We listen closely to our team members through surveys and forums and act on their ideas, continuously improving how we support both our people and the individuals in our care.

As a leader, you’ll have the authority, resources, and support to shape your team’s culture and the quality of care they deliver. We invest in your growth through leadership development and promote a workplace where wellbeing, diversity, and inclusion are more than just words — they’re lived values.

At Lifeways,you’re not just anyone. You’re a leader who can make a difference every single day.

We are not using agencies for this recruitment. Any CVs sent to anyone in Lifeways from a recruitment agency will be treated as a gift.

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