Service Manager & Depot Lead

Ben Burgess & Co.; Norwich; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable company in agriculture and equipment in Norwich is seeking a dynamic Service and Depot Manager. This role requires a leader who can inspire a team, drive performance, and maintain exceptional customer service. The Manager will combine hands-on leadership with strategic oversight to ensure the depot operates effectively. Candidates should have a proven track record in team leadership and a passion for service excellence. Competitive benefits and a supportive work environment are offered.

Benefits

Equitable pay with annual reviews

Transparent bonus system

Investment in personal and professional growth

Enhanced holiday and sick pay schemes

Qualifications

• Proven track record of leading teams effectively.
• Service-oriented with a passion for customer success.
• Ability to drive revenue growth and profitability.

Responsibilities

• Lead and inspire a dedicated team at the depot.
• Drive success through accountability for performance.
• Ensure outstanding customer service aligned with company values.
• Maintain continuity and stability in depot operations.

Skills

Leadership

Customer service

Communication

Agility and flexibility

Team engagement

Job description

At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare. With over 90 years of experience and a deep-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first-class support and innovative solutions that drive real progress.

Are you ready to lead a thriving team at the heart of our Holbeach Depot? As the proud home of our Sales, Service, and Parts teams - and the Group’s Used Equipment hub - Holbeach is renowned for its exceptional customer service and strong reputation across the Ben Burgess landscape.

We’re seeking a dynamic Service and Depot Manager to take the helm, driving operational excellence and inspiring our talented team. In this newly created role, you’ll be responsible for the overall performance of the depot, combining hands‑on leadership of theట్ల service department with strategic oversight of all depot operations.

What you’ll do

• Lead and Inspire: guide a dedicated team, fostering a culture of high engagement and continuous improvement.
• Drive Success: take full accountability for depot performance, focusing on revenue growth and profitability within the Service department.
Deliver Excellence: ensure outstanding customer service and uphold the Ben Burgess values—where “service still counts.”
• Champion Stability: maintain continuity and stability, ensuring the depot remains a benchmark for quality and reliability.

Is this you?

We’re looking for someone who:

• Embodies our company vision, mission, and values.
• Has a proven track record of leading teams with agility and flexibility.
• Is service‑oriented, adaptable, and always willing to go the interação mile.
• Is passionate about growing the success of the Holbeach depot and its people.

If you’re ready to make a real impact andcompletion lead a team that takes pride in exceptional exex\ service, we’d love to hear from you!

_unref_What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits técnica include:

• Equitable pay, subject to annual reviews, with details available on the application page;
• A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress;
• Unrestricted investment in your personal and professional growth, without the constraints of a training budget;
• A recognition of the importance of work‑life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.

Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Need assistance with your application? Get in touch at [e-mail] or call 01603 628251.

Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, let us know.