Service Manager

Furrows Group; SHREWSBURY; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Shrewsbury is seeking an experienced Service Manager to take full responsibility for the Service Department. You will lead a team, ensuring high performance, profitability, and customer satisfaction. The ideal candidate will have strong workshop control experience, proven leadership skills, and the ability to manage a team effectively. This role offers a competitive salary package, 30 days of holiday, and various employee benefits, making it an exciting opportunity for the right individual.

Benefits

Competitive salary package

30 days holiday

Group Life Assurance

Sick pay increasing with service

Employee & Family discounts

Birthday holiday

Employee Referral Bonus

Qualifications

• Proven experience as a Service Manager in a franchised dealership.
• Strong franchise experience or similar.
• Comfortable managing technicians and front-of-house teams.

Responsibilities

• Take ownership of performance, profitability, and customer experience.
• Lead workshop and service team effectively.
• Balance commercial results with customer trust and team engagement.

Skills

Leadership capability

Workshop control

Customer satisfaction

Financial results

Job description

This is an opportunity to lead, influence, and shape a high-profile aftersales operation representing Ford and Kia.

We are looking for an established, confident Service Manager — someone who knows what good looks like in a modern main-dealer workshop and has the presence, discipline, and leadership capability to deliver it consistently.

The Role

As Service Manager, you will take full responsibility for the day-to-day performance of the Service Department, leading an experienced team across workshop, service advisors, warranty, and support functions.

Reporting to the Group Service Manager, you will:

• Take ownership of performance, profitability, and customer experience
• Lead from the front — setting standards, expectations, and pace
• Drive VHC / EVHC quality and conversion, not just compliance
• Balance commercial results with customer trust and team engagement
• Develop your people, manage performance, and build a strong, accountable culture
• Be a visible leader on site, respected by colleagues and customers alike

Who We’re Looking For

This role will suit someone who:

• Is currently (or recently) operating as a Service Manager in a franchised dealership
• Has proven experience delivering strong workshop control, customer satisfaction, and financial results
• Is comfortable managing experienced technicians and front-of-house teams
• Understands manufacturer standards, audits, and brand expectations
• Leads with clarity, fairness, and consistency
• Values being part of a business where people matter and success is shared

Ford or Kia experience is desirable, but strong franchise experience (or similar) and leadership credibility are essential.

What You’ll Get in Return

• Real autonomy, with support from an experienced Group Aftersales structure
• Competitive salary package, aligned to experience
• 30 days holiday (including bank holidays)
• Group Life Assurance
• Sick pay, increases with length of service
• Employee & Family discounts
• Birthday holiday
• Employee Referral Bonus

Why Join Furrows?

Furrows is an Employee Ownership Trust (EOT). That means we think long-term, invest in our people, and run the business responsibly — not for short-term gain, but for sustainable success shared by everyone who works here.

If you’re an experienced Service Manager who takes pride in running a professional operation and wants to be part of a business you can genuinely stand behind, we’d like to hear from you.

How to Apply

Please send your CV (and a brief covering note if you wish) to: [e-mail] .

Furrows Limited is an equal opportunities employer and welcomes applications from all backgrounds.