Service Engineer

In Cork; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A national provider of compliance solutions is seeking a Service Engineer in the Greater London area. The role involves undertaking planned maintenance and responding to equipment faults across various customer sites in the UK. Ideal candidates will have knowledge of electrical and mechanical systems, excellent customer service skills, and a valid UK driving license. The position offers a salary ranging from £27,000 to £29,000, with opportunities for additional earnings based on performance.

Benefits

Comprehensive health and wellness package

Annual leave plus service days

Sponsored training and development programs

Company mobile phone and necessary IT equipment

Qualifications

• Experience in providing service and maintenance for electrical/HVAC systems.
• Ability to diagnose and fix breakdown problems.
• Experience with high voltage medical or automated manufacturing equipment.

Responsibilities

• Perform planned service and maintenance work.
• Respond to breakdown and equipment faults.
• Ensure customer satisfaction and contractual terms are met.

Skills

Knowledge of electrical and/or mechanical skills

Good customer service & communication skills

Previous service experience

Happy to travel – UK Driving Licence

Education

HNC/HND in Electronics or Electrical Engineering

Job description

Service Engineer / Field Service Technician / Fire Engineer

Service Engineer will be responsible for undertaking planned service, PPM (Pre‑Planned Maintenance), remedial, carry out general service works on Electrical/HVAC systems including ventilation, extract fans, AOV control panels/systems, fire and smoke dampers, smoke ventilation products.

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

Our clients are actively seeking a Service Engineer to join their growing team. We are seeking candidates that live in the East London area. The Service Engineer will attend customer sites throughout the UK and conduct the following tasks although not limited to: Planned Preventative Maintenance, Emergency callouts, Upgrades/repairs, Installation and Commissioning works.

Duties & Responsibilities

• Carrying out routine/planned scheduled maintenance work
• Responding to breakdown and equipment faults
• Diagnosing breakdown problems and carry out first time fix
• Fitting new parts and making sure equipment is working correctly prior to signing off
• Liaising with client departments, customers and other engineering and production colleagues
• Dealing with emergencies, unplanned problems and repairs
• Ensuring van stock is controlled
• Responding to customer enquiries in a professional manner
• Representing the company as an ambassador at all times
• Providing accurate information on activities undertaken

Required skills & experience

• Knowledge of electrical and/or mechanical skills
• Good customer service & communication skills
• Previous service experience would be ideal
• Happy to travel – UK Driving Licence

Hours: Days and Nights (weekend work available also)
Salary: £27,000 - £29,000 + OTE 5,000

Customer Service Engineer – Public Safety

As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.

Your Main Responsibilities

• Communicating with & responding to customers about technical service incidents, events and requests.
• Analysing and diagnosing errors and faults
• Proactively driving incidents through to resolution
• Collaborating with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management
• Technically delivering change requests into live services
• Collaborating with Product Management team on continuous product improvement based on customer feedback
• Site acceptance testing

Your Experience

• Knowledge of public safety technologies
• First and/or second line support in an enterprise / Cloud based environment
• Incident management and problem resolution experience
• Microsoft operating platforms, including Microsoft cloud-based services (Azure)
• Microsoft SQL Server deployment and management ideally
• WAN/LAN hardware, configuration and management
• Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally
• Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally
• Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS
• Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN
• Knowledge of ITIL processes in a support environment
• Telecommunications systems experience (telephony/ Radio integration)

Field Service Engineer – Medical Device

We are looking for several highly experienced Field Service Engineer with experience with high voltage medical equipment or automated manufacturing equipment. You will provide service, maintenance and installation services to a range of clients including hospitals and clinics.

Responsibilities

• Perform servicing, maintenance, installation and upgrading for medical equipment.
• Maintenance of test equipment and tools.
• Ensure customer satisfaction and contractual terms/ SLA are met.
• Effectively communicate with customers and colleagues.
• Escalate issues when needed.
• Adhere to relevant codes of conduct, safety, quality and regulatory requirements.
• Ensure that all administrative tasks are completed on time and to an acceptable standard.
• Attend product training sessions.
• Ensure the timely processing of parts.

Requirements

• HNC/HND in Electronics or Electrical Engineering.
• Field service experience with high voltage medical or manufacturing equipment.
• Excellent IT skills (MS Office and an understanding of networks).

IT Service Engineer – Home Based

Location: Surrey/London – Home-Based with travel to customer sites. Salary: £27 - £29,000 per annum (depending on experience). Employment Type: Full‑Time.

Why You’ll Love This Role

• Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine.
• Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you’ll be continually enhancing your knowledge and career.
• Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well‑being.
• Annual Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you’ll accrue an additional day of annual leave for each year.
• Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you’re set up for success.
• Financial Security: Their company pension scheme will help you plan for the future.

What You’ll Do

• Be the first point of contact for technical queries via phone, email, and the ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Create and maintain process documentation.
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Receive and set up new hardware to customer specifications.
• Visit customer sites to install and configure hardware as required and to provide face‑to‑face support.
• Create detailed, customer‑specific hardware build guides to support deployments.
• Stay ahead of emerging technologies to deliver the best service.

What They’re Looking For

• A background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS.
• A proactive problem solver who is self‑motivated and adaptable.
• Excellent communication skills with a passion for delivering first‑class service.
• Strong organisational skills and effective time management to handle multiple priorities and deadlines.

Travel Requirements

• Hold a full, valid UK driving licence and have access to a car for site visits.
• Be able to travel reliably via public transport to London, Surrey and other areas of the UK.