Service Desk Team Lead: SLA & Client Support

Total Integrated Solutions Ltd; East Midlands; On-site; GBP 30,000 - 35,000; Full time

Job summary

A service operations company in the East Midlands seeks a dedicated individual to ensure effective delivery of service operations. You will log customer requests, maintain communication with engineers, and provide crucial performance reports. The ideal candidate will be highly organized with excellent communication skills and experience in CRM systems. A commitment to continuous improvement and a proactive approach are essential. Competitive salary and benefits are offered, including holidays, pensions, and employee assistance programs.

Benefits

Difference Maker Awards

Pension Scheme

Holiday Buy Scheme

Life and Accident Insurance

Medical Cash Plan

Cycle to Work

23 days holiday increasing to 27 days plus 8 bank holidays

Birthday holiday

Employee Assistance Program

Qualifications

• Industry knowledge is desirable.
• Experience using CRM or maintenance management systems.

Responsibilities

• Log and distribute service calls in line with SLAs and First Time Fix targets.
• Monitor job scheduling and progress.
• Liaise with site engineers for timely responses.
• Provide weekly status reports to clients and management.
• Act as a key point of contact for customers.

Skills

Highly organised

Excellent written communication

Excellent verbal communication

Confident in building relationships

Proactive

Adaptable

Problem-solving ability

Collaborative mindset

Excellent time management

Attention to detail

Tools

CRM systems

Maintenance management systems

Job description

A service operations company in the East Midlands seeks a dedicated individual to ensure effective delivery of service operations. You will log customer requests, maintain communication with engineers, and provide crucial performance reports. The ideal candidate will be highly organized with excellent communication skills and experience in CRM systems. A commitment to continuous improvement and a proactive approach are essential. Competitive salary and benefits are offered, including holidays, pensions, and employee assistance programs.