Service Desk & Operations Coordinator

United Living Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure company is seeking a Service Desk Administrator to coordinate service requests and manage communication channels effectively. This role demands strong organisational and communication skills to ensure high standards of customer service. The ideal candidate will have previous experience in a service desk environment, proficiency in Microsoft Office, and a keen attention to detail. If you are ready to support operational excellence, this position could be right for you.

Qualifications

• Previous experience in a service desk, coordination, or administrative role.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Excellent communication with a focus on customer service.

Responsibilities

• Coordinate service requests and manage communication channels.
• Log, assess, and manage service tickets according to SLAs.
• Allocate work orders to engineering teams based on various criteria.

Skills

Organisational skills

Communication skills

Customer service focus

Attention to detail

Tools

Microsoft Office

CRM

ERP

Job description

A leading infrastructure company is seeking a Service Desk Administrator to coordinate service requests and manage communication channels effectively. This role demands strong organisational and communication skills to ensure high standards of customer service. The ideal candidate will have previous experience in a service desk environment, proficiency in Microsoft Office, and a keen attention to detail. If you are ready to support operational excellence, this position could be right for you.