Service Desk Engineer

Techn22 Limited; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology service provider in Preston is looking for a 1st Line Service Desk Engineer. In this role, you will support various clients, handling technical issues, troubleshooting devices, and using modern Microsoft technologies. Ideal candidates should possess IT support experience, be proactive learners, and be effective communicators. The position offers a rotating shift pattern, competitive benefits including holidays, pension, and a supportive team environment.

Benefits

Company pension

22 days holiday plus bank holidays plus your birthday off

Regular team socials

Out-of-hours allowance

Free parking

Supportive environment focused on growth and progression

Qualifications

• Some experience or interest in IT support is required.
• Willingness to learn about Intune, Azure, AVD, and Conditional Access is necessary.
• Comfortable communicating clearly in writing and speaking.

Responsibilities

• Resolve 2nd line tickets through Halo PSA.
• Troubleshoot Windows 11, macOS, mobile devices and hardware.
• Support Defender suite alerts and investigations.

Skills

IT support experience

Microsoft 365 proficiency

Basic familiarity with Windows 11

Basic networking concepts

Effective communication

Tools

Halo PSA

Autopilot

Intune

Azure

M365

Job description

We’re looking for a 1st Line Service Desk Engineer to join our team in Preston. You’ll work with modern Microsoft cloud platforms, support a broad mix of SME clients, and play a key part in delivering the Techn22 service experience. This role suits someone who enjoys variety, takes ownership of issues, and wants to build strong skills across the Modern Workplace stack.

You’ll work on site in our Preston office. Hours follow a rotating shift pattern between 8am and 6pm. Once you pass probation, you’ll also join our out-of-hours rota covering 7am to 8am and 6pm to 10pm, roughly one week in five. A full UK driving licence is required.

Key Responsibilities

You’ll handle a wide range of technical work, including:

User and Device Support

• Resolve 2nd line tickets through Halo PSA
• Troubleshoot Windows 11, macOS, mobile devices and hardware
• Manage onboarding and offboarding
• Set up and deploy devices using Autopilot and Intune
• Provide clear, calm and friendly user support
• Support day-to-day M365 admin including Outlook, Teams, SharePoint and permissions
• Configure and maintain Intune, Conditional Access, compliance policies and MAM/MDM
• Work with Azure basics including AVD, identity management and security

Security & Compliance

• Support Defender suite alerts and investigations
• Assist with Cyber Essentials activity
• Follow internal security processes and contribute to improvements

Networking & Infrastructure

• Troubleshoot switches, Wi‑Fi, firewall basics and connectivity issues
• Support AVD environments and remote access setups

Documentation & Workflow

• Keep tickets, assets and notes up to date in Halo PSA
• Contribute to internal knowledge base
• Flag recurring issues and suggest improvements

Client Work & Projects

• Join customer visits when needed
• Take part in project delivery tasks across M365, Azure, AVD and device refreshes

Skills and Experience

• Some experience or interest in IT support
• Comfortable using Microsoft 365 for day‑to‑day tasks
• Basic familiarity with Windows 11
• Willing to learn about Intune, Azure, AVD, and Conditional Access
• Understanding of basic networking concepts
• Interest in learning about Microsoft Defender for Endpoint
• Willing to practice simple PowerShell tasks
• Able to help colleagues with SharePoint and Teams questions
• Clear communicator, both in writing and speaking
• Patient and logical when solving problems

How You Work

We’re a close, friendly team, so we’re looking for someone who is:

• Approachable
• Proactive and happy to get stuck in
• A clear and confident communicator
• Steady under pressure when dealing with clients
• Someone who owns problems until they’re sorted
• Curious and willing to learn new tech
• Comfortable in a small, supportive team environment
• Company pension
• 22 days holiday plus bank holidays plus your birthday off
• Regular team socials
• Out‑of‑hours allowance (once on the rota)
• Free parking
• Supportive environment focused on growth and progression