Service Desk Coordinator: Scheduling & Field Support

Cochran Ltd; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A service management company in the United Kingdom is seeking a Service Desk Co-ordinator to manage customer service requests and support engineers. The role requires strong administrative experience and excellent communication skills. Responsibilities include managing service contracts, scheduling engineers, and ensuring timely invoicing. The position is full-time based in Newbie, with a competitive salary of £28,000.00 per year.

Qualifications

• Demonstrable administration experience is essential.
• Good written and verbal communication skills are required.
• A flexible approach to tasks and multi-tasking is important.

Responsibilities

• Liaise with customers and service engineers.
• Manage Service Inspection contracts from estimate to scheduling.
• Ensure timely invoicing and report checking.
• Co-ordinate engineers for breakdowns and service visits.

Skills

Administrative experience

Good communication skills

Flexible approach

Multi-tasking abilities

Job description

A service management company in the United Kingdom is seeking a Service Desk Co-ordinator to manage customer service requests and support engineers. The role requires strong administrative experience and excellent communication skills. Responsibilities include managing service contracts, scheduling engineers, and ensuring timely invoicing. The position is full-time based in Newbie, with a competitive salary of £28,000.00 per year.