Service Desk Analyst Microsoft Azure

Buylocalad; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A Professional Services Firm in London seeks a Service Desk Analyst to provide IT support. The role requires significant experience in Professional Services and excellent troubleshooting skills within Microsoft technologies, including M365 and Windows Azure. Strong communication abilities are essential, as the role involves interacting with Partners. This opportunity offers potential for progression and has a hybrid working structure.

Qualifications

• Must have Professional Services experience.
• Experience in IT support with troubleshooting skills.
• Excellent telephone manner and communication skills.

Responsibilities

• Provide IT support to users in a Professional Services firm.
• Handle on-call duties with minimal engagement.
• Communicate effectively with Partners and users.

Skills

IT Support experience

Excellent troubleshooting skills

Communication skills

Professional Services experience

Legal IT background

Tools

M365 / Office 365

Windows Azure

Active Directory

SharePoint

AV (Audio Visual) equipment

Job description

Service Desk Analyst, IT Support Engineer, ITIL, Professional Services, Microsoft Troubleshooting, London

Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). There is also on-call with this role which is 1 weekend in 7 but you are heavily rewarded for the little work involved. Trust us, it is a great deal.

You MUST have Professional Services experience, along with good IT Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as M365 / Office 365, Windows Azure, Active Directory and SharePoint.

Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to face off to Partners with no problems. Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too.

This role also has the chance to progress as they love to promote from within.

This is a great opportunity and salary is dependent upon experience. Apply now for more details.