Service Designer: Lead User Insights & Prototyping

Lloyds Bank plc; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading banking institution in the UK is seeking a skilled professional to work in agile teams, helping to visualise outcomes and define scope. Candidates will collaborate within multidisciplinary teams, facilitate workshops, and research current state services. This role offers a competitive salary of £59,850 - £66,500, along with a generous benefits package including a pension contribution, discretionary bonuses, and 30 days of holiday.

Benefits

Generous pension contribution of up to 15%

Discretionary annual performance-related bonus

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience collaborating within interdisciplinary teams.
• Ability to lead design decisions with user perspectives.
• Experience in researching and documenting services.

Responsibilities

• Help uncover priorities and visualise outcomes.
• Facilitate workshops and discussions with stakeholders.
• Research and prototype future state services.

Skills

Experience in agile teams

User experience design

Stakeholder communication

Workshop facilitation

Job description

A leading banking institution in the UK is seeking a skilled professional to work in agile teams, helping to visualise outcomes and define scope. Candidates will collaborate within multidisciplinary teams, facilitate workshops, and research current state services. This role offers a competitive salary of £59,850 - £66,500, along with a generous benefits package including a pension contribution, discretionary bonuses, and 30 days of holiday.