Service Delivery Manager

Wotech; Sittingbourne; On-site; GBP 34,000 - 44,000; Full time

Job summary

A leading waste management company is searching for a Service Delivery Manager in Sittingbourne. The role involves overseeing daily operations at multiple sites, ensuring safety standards are met, promoting recycling efforts, and leading teams. Candidates should have experience in the waste sector, excellent leadership skills, and a strong focus on safety and compliance. This full-time position includes competitive benefits and requires flexibility for weekend cover.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Pension scheme

Life insurance

Discretionary bonus scheme

Flexible benefits

Qualifications

• Experience in the waste sector or similar service delivery environment.
• Proven management of remote teams, recruiting and training effectively.
• Strong track record in health and safety compliance.

Responsibilities

• Lead safety and environmental compliance on site.
• Monitor service standards and address customer issues.
• Promote recycling and reuse performance.

Skills

Leadership

Risk Assessment

Customer Focus

Data Reporting

Operational Knowledge

Education

Certificate of Technical Competence

Tools

Microsoft Office

Job description

Salary: £34,520 – £43,151

Hours: 40 hours per week

Location & Postcode: Sittingbourne, ME10 2QD

As a Service Delivery Manager at FCC Environment, you will ensure the safe, efficient and high-quality operation of our Transfer Station and Household Waste Recycling Centre (HWRC) sites within the Mid & East Kent contract. You’ll be responsible for the day-to-day running of multiple sites, leading teams, hitting health, safety, environmental and customer service standards, and maximising reuse and recycling performance while working within budget.

This is a full-time position that includes weekend cover on a rota basis.

Our Promise to You

• Competitive salary
• 25 days annual leave (full-time) plus Bank Holidays
• Pension scheme
• Life insurance
• Discretionary bonus scheme
• On the job training and progression
• Recognition scheme & refer a friend
• Flexible benefits: high street savings, cycle to work, Gymflex, holiday purchase and more
• Access to an Employee Assistance Programme and Best Doctors via our Wellbeing Platform

What Will You Be Doing?

• Lead safety and environmental compliance: Own SHEQ on site(s); complete risk assessments and aspects/impacts analyses; ensure procedures, permits and statutory notices are in place; investigate incidents and drive corrective actions.
• Deliver the contract: Monitor service standards and take prompt action to resolve capacity, housekeeping, and customer service issues; set targets that drive continuous improvement, especially for recycling and customer satisfaction.
• Raise reuse & recycling performance: Identify new reuse/recycling opportunities; promote facilities; publicise site achievements.
• Own data and reporting: Coordinate accurate data capture and timely reporting to support payments and KPI tracking; contribute to ISO 9001/14001/45001/50001 compliance and complaint resolution.
• Lead people and culture: Recruit, induct, train and manage Team Leaders and Operatives (including agency/relief); ensure competence against FCC H&S requirements; build a strong, customer-focused team.
• Run efficient operations: Work with Transport and other internal teams to ensure effective supervision across all operational hours (including weekends and bank holidays); operate within the cost budget and seek efficiency savings.
• Engage stakeholders: Build relationships with the client and partners; work closely with internal colleagues (Commercial, Plant, Materials, Estates, Engineering, HR, H&S, Finance and Doncaster support services).

What Are We Looking For?

• Industry background: Experience in the waste sector (or similar service delivery environment) and multi-site operations.
• People leadership: Proven management of remote teams; able to recruit, train, motivate and hold people to high standards.
• SHEQ mindset: Strong track record in H&S and environmental compliance; able to complete risk assessments and implement safe systems of work.
• Operational nous: Knowledge of Transfer Station, HWRC/recycling sites and transport operations; comfortable with rota/weekend cover.
• Data confidence: Competent with Microsoft Office (especially Excel and Word); accurate reporting and KPI ownership.
• Qualifications/competence: Completion of relevant competency modules and Certificate of Technical Competence willingness to achieve); ongoing training per the FCC training matrix.
• Personal attributes: Customer focused, resilient, organised and numerate; a team player who can also work on their own initiative; professional ambassador for FCC and the client.
\ Full UK driving licence; flexible to provide weekend cover on a rota basis.

About Us

We are FCC Environment, one of the UK’s leading waste and resource management companies. Our is to minimise the amount of waste that up in landfill by transforming it into valuable resources wherever possible.

Operating over 200 facilities across the UK, and employing around 4,200 people, we’re on the frontline of tackling climate change. We need ambitious, innovative professionals like you to help us shape a sustainable future.

FCC Environment is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.

How To Apply

To apply, please click the button shown above.