Service Delivery Manager

Marston Holdings Limited; Neath; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading transportation services provider in Neath is seeking a Service Delivery Manager to oversee client contracts and drive service delivery. In this role, you'll manage relationships from implementation to renewal while ensuring compliance with KPIs. The ideal candidate will have strong project management skills, excellent communication abilities, and a proactive approach to problem-solving. This role offers competitive perks including healthcare and enhanced maternity packages.

Benefits

Healthcare Cash Plan

Discounts on retail, travel, wellbeing & more

Life Insurance

25 days holiday + bank holidays

Cycle to Work Scheme

Enhanced maternity & paternity packages

Pension contributions

Qualifications

• Experience managing project or service delivery.
• Familiarity with budgets and client reporting.
• Strong communication and organizational skills.

Responsibilities

• Manage daily service delivery across contracts.
• Own client relationships from implementation to renewal.
• Monitor performance against KPIs and oversee reporting.
• Communicate service updates to clients proactively.
• Identify and lead new project rollouts.

Skills

Project management

Service delivery

Communication

Organizational skills

Stakeholder management

Proactive mindset

Job description

Service Delivery Manager

Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation?

We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.

What You'll Be Doing

• Manage day-to-day service delivery across client contracts
• Own relationships from implementation through to renewal
• Monitor performance against KPIs/SLAs, and oversee reporting
• Proactively communicate service updates to clients
• Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
• Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
• Spot upsell opportunities and help fuel growth

What You’ll Bring

• Strong project or service delivery background
• Experience with budgets, invoicing, and client reporting
• Excellent communication and organisational skills
• Ability to manage multiple projects and stakeholders with confidence
• A proactive, solution-focused mindset

What’s In It for You?

• Healthcare Cash Plan
• Discounts on retail, travel, wellbeing & more
• Life Insurance
• 25days holiday + bank holidays
• Cycle to Work Scheme
• Enhanced maternity & paternity packages (eligibility applies)
• Pension contributions

About Us

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.

Join Us

If you're ready to deliver excellence and grow with a forward-thinking team - apply now.

We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all.