Delivery Manager

Thames Water Utilities Limited; Swindon; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A major water utility serving the UK is seeking a Delivery Manager to lead impactful change initiatives. You will work closely with process owners and stakeholders to implement solutions that enhance customer support. The ideal candidate will have experience in managing transformation projects, be skilled in stakeholder relationships, and possess strong analytical abilities. Offering a competitive salary of £47,000, this hybrid role includes benefits like 26 days of holiday and access to wellness programs.

Benefits

26 days holiday

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Proven track record in delivering change and initiatives.
• Strong analysis and problem-solving skills.
• Ability to influence and build relationships across departments.

Responsibilities

• Lead the end-to-end delivery of change initiatives.
• Shape customer-first solutions through clear analysis.
• Translate user needs into prioritised requirements.

Skills

Customer-centred approach

Stakeholder management

Microsoft Office skills

Requirements discovery

Cross-functional teamwork

Job description

Job title Delivery Manager Ref 44204 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 Salary Offering an annual salary from £47,000 depending on skills and experience Job grade B Closing date 19/02/2026

As a Delivery Manager, you’ll play a pivotal role in shaping and delivering change that improves how we support our customers. Working closely with process owners, senior stakeholders, and Heads of Department, you’ll identify opportunities for improvement and turn them into clear, achievable transformation initiatives across people, processes, and technology.

What you’ll be doing as a Delivery Manager

You’ll lead the end-to-end delivery of change, from defining problem statements and shaping options through to implementation and handover. Whether working with dedicated project teams or using agile delivery through our product function, you’ll ensure solutions are practical, low-risk, and aligned to business priorities, making a real, lasting impact on how the organisation operates.

• Own initiatives from concept to completion, taking a hands-on, end-to-end approach that turns ideas into real-world results.
• Shape customer-first solutions through insightful business analysis, clear problem statements, and compelling business cases.
• Bring structure, momentum, and determination to delivery, ensuring plans stay on track and outcomes are achieved.
• Build strong, trusted relationships across the business, confidently influencing stakeholders and securing buy-in.
• Act as the voice of the user, translating needs into clear, prioritised requirements and championing the best possible solutions.
• Showcase success by measuring impact, demonstrating value, and continuously improving how we deliver change.

This is a Hybrid role based in our Walnut Court office in Swindon.

What you should bring to the role

• Take a customer-centred approach to stakeholder management, working closely with business areas to explore challenges and positively challenge thinking.
• Bring energy and ownership across the full project lifecycle, from solution definition and design through to delivery and closure.
• Lead effective requirements discovery using workshops, analysis, and process or workflow mapping.
• Deliver continuous improvement initiatives within cross-functional teams.
• Quickly build a strong understanding of business needs, environments, and future opportunities.
• Assess risks to the business, people, or customers and recommend practical mitigations, supported by strong Microsoft Office skills (Excel, PowerPoint, Word, Teams).

What’s in it for you?

• Competitive salary from £47,000 per annum, depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.