Service Delivery Manager

Nationalmuseums; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent cultural institution in Greater London is seeking a dynamic professional to lead the Information Systems Service Desk and enhance the ITSM platform. This position is key in delivering exceptional support for employees and contractors in both on-site and remote settings. The ideal candidate will focus on maintaining the reliability of IT systems and leverage data to drive improvements in IT infrastructure. A strong emphasis on service delivery excellence is essential for this role.

Responsibilities

• Lead the delivery of a responsive Information Systems Service Desk and ITSM platform.
• Maintain availability and reliability of user facing IT systems.
• Drive continuous improvement through analysis of service call history.
• Utilize insights from data to inform resource allocation and enhancements.

Job description

Overview

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments. This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

Responsibilities

• Lead the delivery of a responsive Information Systems Service Desk and ITSM platform with focus on exceptional support for employees and contractors across on-site and remote environments.
• Maintain availability and reliability of user facing IT systems, aligning them with evolving business needs.
• Drive continuous improvement through analysis of service call history, trends, and response rates.
• Utilize insights from data to inform resource allocation and enhancements to IT infrastructure to meet organisational requirements and deliver value.

How to apply

Please apply directly on The National Gallery jobs page.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN