Service Coordinator - Scotec

Orona Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading European business group is seeking a Service Coordinator to join their Glasgow office. The role involves updating systems, maintaining customer relationships, and managing materials. Candidates should be proficient in Microsoft Office and have strong organisational skills. This entry-level position offers a competitive salary and various employee benefits, including a company vehicle and generous holiday allowances.

Benefits

Competitive salary

Company vehicle

25 days holiday + bank holidays

GP24 service

Orona Rewards scheme

Eye test vouchers

Excellent overtime opportunities

Awards for long‑term service

Competitive sick pay scheme

Recruitment referral scheme

Life assurance

Qualifications

• Proficient in Microsoft Office, databases, and online portals.
• Approachable, organised, and able to meet demanding deadlines.
• Experience building effective customer relationships.

Responsibilities

• Updating internal systems on receipt of customer orders.
• Maintaining regular contact with customers via email and phone.
• Ordering materials and supporting technicians with queries.
• Managing in‑wards materials and distribution.
• Closing repairs and ensuring monthly targets are met.
• Managing the live order book and forecasting production.

Skills

Microsoft Office proficiency

Organised and approachable

Effective customer relationship building

Job description

Service Coordinator - Scotec

Join Orona Group, a leading European business group in sustainable vertical transportation, as a Service Coordinator based in our Glasgow Office.

Company Overview

Orona Group delivers design, manufacture, installation, maintenance and modernisation of lifts and escalators, operating in more than 100 countries with 330,000 lifts worldwide. With 5,700 employees across 12 European countries, we prioritise safety, innovation and customer service.

Responsibilities

• Updating internal systems on receipt of customer orders, insurance work, etc.
• Maintaining regular contact with customers via email and telephone to agree dates for works.
• Ordering materials and supporting technicians with technical queries.
• Managing in‑wards materials and arranging distribution to engineers and sub‑contractors.
• Closing repairs and ensuring monthly targets are met.
• Managing live order book, forecasting production and reporting accurately.
• Guiding customer expectations on company services.
• Supporting the regional office service administration functions.

Qualifications

• Proficient in Microsoft Office (Word, Excel), databases and online portals.
• Approachable, organised and able to meet demanding deadlines.
• Experience building effective customer relationships and exceeding expectations.

Benefits

• Competitive salary
• Company vehicle
• 25 days holiday + bank holidays
• GP24 service – unlimited access to qualified GPs 24/7
• Orona Rewards scheme with discounts at over 800 retailers
• Eye test vouchers
• Excellent overtime opportunities
• Awards for long‑term service
• Competitive sick pay scheme
• Recruitment referral schemeLife assurance

Seniority level

Entry level

Employment type

Full‑time

Job function

Other