Service Coordinator Lead - Customer Care & Improvement

Linde Heavy Truck Division Ltd.; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics solutions provider based in Warrington is seeking a Service Coordinator Team Leader to manage the Service Administration team. The role involves ensuring high-quality support services, supervising daily operations, and implementing operational efficiencies to enhance customer satisfaction. Ideal candidates will have experience in coordinating service teams and are able to manage customer interactions effectively.

Qualifications

• Experience in service coordination and team leadership.
• Ability to ensure compliance with quality systems like ISO9001.
• Strong skills in customer communication and service management.

Responsibilities

• Lead and supervise the Service Administration team.
• Ensure high-quality support services to customers.
• Manage customer breakdown calls and response times.
• Provide quality estimates for repairs.

Skills

Management of Service Administration team

Customer service excellence

Health & Safety adherence

Operational efficiency improvements

Job description

A global logistics solutions provider based in Warrington is seeking a Service Coordinator Team Leader to manage the Service Administration team. The role involves ensuring high-quality support services, supervising daily operations, and implementing operational efficiencies to enhance customer satisfaction. Ideal candidates will have experience in coordinating service teams and are able to manage customer interactions effectively.