Service Coordinator: Frontline Customer & Field Support

Speedy Hire Plc.; Erith; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading hire services provider is seeking a Service Coordinator in Erith. This role focuses on managing mobile Service Engineers' schedules and ensuring top-notch customer service. Ideal candidates will possess excellent organizational skills and be able to adapt to new situations. You'll enjoy various perks including a pension scheme, training opportunities, and employee assistance programs. Join us to deliver first-class customer service while continuing your professional development.

Benefits

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training, development and career progression

Employee Assistance Program (EAP)

Green Commute Initiative

Qualifications

• Knowledge of customer services to manage service issues.
• Skills to process customer orders effectively.
• Ability to deliver first-class customer service.

Responsibilities

• Manage schedules for mobile Service Engineers.
• Handle customer service interactions and orders.
• Resolve onsite service issues reported by clients.

Skills

Great telephone manner

Excellent organisational and time management

Ability to adapt to new situations

A desire to learn and expand product knowledge

Ability to work towards targets and KPIs

Job description

A leading hire services provider is seeking a Service Coordinator in Erith. This role focuses on managing mobile Service Engineers' schedules and ensuring top-notch customer service. Ideal candidates will possess excellent organizational skills and be able to adapt to new situations. You'll enjoy various perks including a pension scheme, training opportunities, and employee assistance programs. Join us to deliver first-class customer service while continuing your professional development.