Service Charge & Payments Administrator

Encoreestates; Cambridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A residential property management company in Cambridge is seeking a Customer Service Administrator to support operations in financial transactions and customer service. You'll be a key liaison for supplier and leaseholder enquiries, resolving disputes, and ensuring timely payments. Ideal candidates bring strong customer service skills, excellent communication, and a collaborative approach. The role offers a hybrid work model, requiring two office days weekly, along with opportunities for professional growth.

Benefits

Hybrid work model

Opportunities for professional growth

Supportive work environment

Qualifications

• Strong customer service background required.
• Exceptional verbal and written communication skills needed.
• Excellent time management and organization skills are essential.
• Collaborative and approachable team spirit is necessary.
• Tech-savviness with Microsoft Office tools is a must.

Responsibilities

• Handle supplier payment and leaseholder enquiries.
• Resolve disputes and manage queries effectively.
• Process invoices and conduct bank reconciliations.
• Reconcile supplier statements and manage queries.
• Ensure pooled accounts are well-funded per ARMA guidelines.
• Collaborate with estate managers and suppliers on urgent issues.

Skills

Customer service background

Exceptional verbal and written communication

Excellent time management

Collaborative attitude

Proficiency in Microsoft Outlook, Word, Excel

Job description

A residential property management company in Cambridge is seeking a Customer Service Administrator to support operations in financial transactions and customer service. You'll be a key liaison for supplier and leaseholder enquiries, resolving disputes, and ensuring timely payments. Ideal candidates bring strong customer service skills, excellent communication, and a collaborative approach. The role offers a hybrid work model, requiring two office days weekly, along with opportunities for professional growth.